At a Glance
- Tasks: Manage housing and tenancy for residents, ensuring support and compliance.
- Company: Join a dedicated council team focused on community welfare.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement and teamwork.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience with vulnerable customers and knowledge of housing management.
The predicted salary is between 30000 - 40000 £ per year.
Main Accountabilities:
- Work across a patch delivering housing and tenancy management to residents living in the Council's own accommodation and temporary accommodation.
- Be the point of contact for residents throughout their tenancy, including sign-ups and explaining their obligations and the responsibilities of the Council to the resident under the relevant tenancy agreement or licence.
- Resolve tenancy enquiries and take responsibility for managing tenancy enforcement actions where tenancy conditions are broken, whilst working with others in our wider team to support customers to sustain their tenancies as much as possible.
- Write clear, easy to understand but legally correct letters.
- Manage cases of anti-social behaviour and hate incidents, ensuring cases are recorded and customers kept informed throughout case management.
- Complete regular inspections of council owned properties ensuring adherence to Health and Safety legislation and regulation including fire safety, gas and electrical certification and asbestos.
- Be responsible for the completion of health and safety compliance checks, risk assessments, including fire risk assessments, and ensure these are recorded and actioned in line with MBC's responsibilities for health and safety.
- Raise repairs and carry out inspections to owned accommodation and communal areas, ensuring adherence to regulation and legislation.
- Manage void properties to ensure a rapid turnaround, making the property ready and available for re-letting within target timescales.
- Log and monitor repairs, compliance actions and void works in the patch and work with the Asset Management Team and contractors to ensure these are delivered within target.
- Work with the Housing Finance Team to closely manage income collection and proceed to tenancy enforcement actions required to collect debt, including where necessary eviction.
- Take responsibility for the delivery of personal and team performance targets.
- Work with our Housing and Inclusion teams to sign-post customers being housed following homelessness to access support, including ordering supplies such as bedding and kitchen utensils as required.
- Respond to customer complaints, using the Council's Complaints Policy and Processes always meeting target response times.
- Record all tenancy management actions, customer interactions and health and safety inspections in an accurate and timely way in the shared IT systems and databases used by the Housing Teams.
- Maintain accurate and up to date records of client details.
- Work effectively as part of a team.
- Attend out of hours meetings and appointments as required and participate in an out of hours on-call rota for households in TA and other council managed accommodation.
Experience:
- Experience of working with vulnerable housing customers and homeless households.
- Experience of housing management including lettings, voids, repairs etc.
- A thorough understanding of Safeguarding including domestic abuse and risk management.
Accommodation Officer in Dartford employer: JOB SWITCH LTD
As an Accommodation Officer with us, you will join a dedicated team committed to providing essential housing and tenancy management services to our residents. Our supportive work culture fosters professional growth, offering training and development opportunities tailored to enhance your skills in managing diverse housing needs. Located within a vibrant community, we prioritise employee well-being and engagement, ensuring that you can make a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Officer in Dartford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even hit up social media groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on common questions related to tenancy management and customer service. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 3
Show off your passion for housing! When you get the chance to chat with potential employers, share your experiences working with vulnerable customers. Highlight how you’ve made a difference in their lives – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows you’re serious about joining our team and makes it easier for us to spot your application.
We think you need these skills to ace Accommodation Officer in Dartford
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you really understand what the Accommodation Officer role is all about. Dive into the job description and highlight the key responsibilities. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application:Don’t just send a generic application! Make it personal by tailoring your CV and cover letter to reflect the specific skills and experiences that match the job. Use the same language as in the job description to show us you’re a perfect fit.
Be Clear and Concise:When writing your application, keep it clear and to the point. We love straightforward communication, so avoid jargon and long-winded sentences. Remember, we want to see your personality shine through while still being professional!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we can’t wait to read what you’ve got to offer!
How to prepare for a job interview at JOB SWITCH LTD
✨Know Your Stuff
Make sure you understand the key responsibilities of an Accommodation Officer. Familiarise yourself with tenancy agreements, housing management processes, and the specific challenges faced by vulnerable customers. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Show Empathy and Communication Skills
Since you'll be working with vulnerable housing customers, it's crucial to demonstrate your ability to communicate clearly and empathetically. Prepare examples from your past experiences where you've successfully resolved conflicts or supported individuals in difficult situations. This will highlight your suitability for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle issues like anti-social behaviour or tenancy enforcement actions. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, support available for staff, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if the company is the right fit for you.
