Scheme Housing Officer in Croydon, Surrey

The role involves providing a frontline service to our Independent Living Sheltered, Extra Care and/or Over-55s schemes. You will provide an effective housing management and support service to older residents within defined policies and procedures and in accordance with agreed standards. You’ll ensure customers’ needs are met and strategic objectives and team plans are successfully delivered. You will ensure schemes and services are safe and well-managed to support our residents in living independently within active communities. Flexibility to work across a broad geographic area and attend meetings outside of core working hours will be required. To support your residents, you will be required to be visible and work at your schemes and our offices.

What you’ll need:

• Essential Experience: Experience of care or support services, including relevant legislation and good practice. Understanding of the diverse needs of older people.
• Desirable Experience: Experience of working with older people or in a supported housing/housing related support environment.
• Skills: Resilience, self-motivation and ability to work alone at your scheme(s) for most of the time. Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language. Able to develop partnership working internally and with other agencies to generate effective solutions to problems. Ability to manage time & tasks effectively, work well under pressure both individually and in a team. Good negotiation and influencing skills. Customer-focused and experience of providing excellent customer care. Able to work flexibly and can prioritise work to meet deadlines and work under pressure with minimum supervision. A ‘can do’, proactive approach to problem solving. Willing to learn and continue in personal development by attending conferences, seminars, webinars and training. Understanding the need for continuous improvement and playing an active role in delivering successful change. Able to learn and use IT and communication systems.
• Interpersonal skills and team working: Able to receive and respond to customer feedback and complaints professionally at all times. A commitment to taking personal responsibility for sharing information. You will hold a full driving licence with access to your own vehicle, or show evidence you can meet the requirements of the role travelling by public transport.