At a Glance
- Tasks: Make impactful calls to support unpaid carers and provide tailored solutions.
- Company: Join a compassionate team dedicated to making a difference in carers' lives.
- Benefits: Flexible hours, training opportunities, and a supportive work environment.
- Other info: Fast-paced role with diverse challenges and opportunities for personal growth.
- Why this job: Be the voice of support for those who care for others, making a real difference.
- Qualifications: Strong communication skills, empathy, and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
In this crucial and sensitive role for the Carer's Service, you'll be responsible for making pre-booked and adhoc outbound calls to unpaid carers. You will need to have high level emotional intelligence and use professional curiosity to be able to build an immediate rapport with the carer. During a single call, your role will be to determine the details of their caring role, how it is impacting them and help them to identify solutions to any problems identified.
You will need to utilise the in-house Mosaic system to plan your calls and understand background details and liaise with other involved professionals to prepare for your calls and make appropriate onward referrals. This will all be captured by you, written up against a framework onto our system and next actions/support agreed with the carer. The support provided to the carer is based on the information you have gathered.
The subject matter of the calls can be very difficult, so you'll naturally need to be a strong and resilient character and be mentally prepared to deal with situations that are sometimes harrowing and distressing.
You will have great knowledge of local services and exceptional customer service skills, particularly with the ability to build rapport with people, to gather information accurately whilst talking on the phone. To be a successful Carer's Service Advisor you will have a passion for supporting unpaid carers, delivering excellent customer service and excellent communication skills. You must be flexible, possess excellent IT skills with a competency in using Microsoft Office and Windows. You will need to enjoy working in a fast-paced environment, with plenty of variety and a willingness to learn new things.
Main duties & responsibilities:- Provide an exceptional customer service experience to all Carers that reach the Customer Service Centre, regardless of contact method (Telephone, Email, E-referrals, Chat).
- Using your knowledge and judgement, ensure all contacts are dealt with proportionately and in accordance with relevant legislation, policies and procedures (e.g., the care act / framework and safeguarding) and keep up to date with legislation changes as required.
- Through effective call control and a strength-based methodology gather the required information showing empathy and understanding to the carers concerns, whilst recording accurately on the appropriate IT systems.
- Providing solutions and problem solving for the carer using a strength-based approach.
- Provide relevant and accurate information and guidance to support the Carers to maintain their unpaid caring role whilst balancing their own quality of life.
- Identification of need for and production and updating of Carers Emergency Response Plans.
- Undertake follow up calls to confirm information and advice provided has been successful and provide appropriate outcomes.
- Ensure all carers are dealt with courteously, fairly and without prejudice, including where necessary, networking with 3rd party organisations to support non-English speaking carers.
- Liaise with other professionals to identify the most appropriate next steps for the carer.
- Identify and prioritise urgent contacts and respond appropriately without delay.
Customer Service Advisor - Training in Brampton employer: JOB SWITCH LTD
As a Building Control Surveyor with us, you will be part of a dynamic team dedicated to ensuring public safety and welfare in the built environment. Our company fosters a collaborative work culture that prioritises employee development through continuous training and mentorship, while also offering competitive benefits and a supportive environment. Located in a vibrant community, we provide unique opportunities for professional growth and engagement with local stakeholders, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Brampton
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like JOB SWITCH LTD.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at JOB SWITCH LTD.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like JOB SWITCH LTD that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to JOB SWITCH LTD, make sure they see your passion for helping others!
We think you need these skills to ace Customer Service Advisor - Training in Brampton
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at JOB SWITCH LTD, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at JOB SWITCH LTD. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at JOB SWITCH LTD.
How to prepare for a job interview at JOB SWITCH LTD
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show JOB SWITCH LTD that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at JOB SWITCH LTD and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
