At a Glance
- Tasks: Handle customer enquiries and manage debt recovery processes via phone and email.
- Company: Join a supportive team focused on financial solutions and customer care.
- Benefits: Gain valuable experience, flexible hours, and opportunities for career advancement.
- Other info: Dynamic work environment with potential for growth in the finance sector.
- Why this job: Make a difference in people's lives while developing your finance skills.
- Qualifications: Strong communication skills and a willingness to learn about finance.
The predicted salary is between 28800 - 43200 £ per year.
Take live phone calls, and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
Manage Tier 1 questions, providing copy invoices, taking card payments, and dealing with care breaks and adjustments. Refer queries to originating departments as necessary and monitor receipt of responses. Liaise with originating department regarding appropriate further recovery action/write off. Refer complex debts to the Senior Credit Controller.
Make contact with debtors by telephone, letter, and email. Access debtors to establish their financial circumstances and ability to pay. Report any problems with the achievement of debt review targets to the Senior Credit Controller.
Review invoices and reminder letters for quality control. Provide advice on debt recovery process as and when required. Prepare debt cases for County Court action. Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems.
Assistant Finance Officer in Bradford employer: Job Switch Ltd
As an Assistant Finance Officer, you will thrive in a supportive and dynamic work environment that prioritises employee development and well-being. Our company offers comprehensive training programmes, flexible working arrangements, and a collaborative culture that encourages innovation and teamwork. Located in a vibrant community, we provide our employees with unique opportunities to engage with local initiatives while making a meaningful impact in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Finance Officer in Bradford
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with credit control processes and customer service best practices. This will help you sound confident and knowledgeable during interviews.
✨Tip Number 2
Practice your phone skills! Since you'll be taking live calls, it’s crucial to be comfortable on the phone. Try role-playing with a friend or family member to get used to handling different types of enquiries.
✨Tip Number 3
Network like a pro! Connect with professionals in finance and credit control on LinkedIn. You never know who might have a lead on a job or can give you insider tips about the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Assistant Finance Officer in Bradford
Some tips for your application 🫡
Show Your Communication Skills:Since you'll be the first point of contact for customer enquiries, make sure your application highlights your communication skills. We want to see how you handle queries and manage relationships, so share examples that showcase your ability to communicate clearly and effectively.
Be Detail-Oriented:In this role, attention to detail is key! When writing your application, emphasise your ability to review documents and ensure quality control. Mention any experiences where you've had to manage invoices or handle sensitive information accurately.
Demonstrate Problem-Solving Skills:We love a good problem-solver! In your application, give us examples of how you've tackled challenges in previous roles. Whether it's dealing with complex debts or finding solutions for customer issues, show us how you can think on your feet.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Stuff
Familiarise yourself with the basics of credit control and debt recovery processes. Brush up on common financial terms and practices, as well as the specific responsibilities outlined in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since you'll be taking live phone calls and managing emails, it's crucial to demonstrate your listening skills during the interview. Make sure to listen carefully to the questions asked and respond thoughtfully. This will showcase your ability to handle customer enquiries effectively.
✨Prepare Real-Life Examples
Think of specific situations where you've dealt with customer queries or managed financial tasks in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your problem-solving skills and how you can contribute to the team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges or how success is measured in the role. This shows your enthusiasm for the position and helps you understand if the company is the right fit for you.
