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- Tasks: Handle customer enquiries and manage debt recovery processes through calls and emails.
- Company: Join a supportive finance team dedicated to making a difference.
- Benefits: Gain valuable experience, flexible hours, and opportunities for career advancement.
- Other info: Dynamic role with potential for growth in the finance sector.
- Why this job: Be the first point of contact and help customers navigate their financial situations.
- Qualifications: Strong communication skills and a willingness to learn about finance.
The predicted salary is between 28800 - 43200 £ per year.
Take live phone calls, and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
Manage Tier 1 questions, providing copy invoices, taking card payments, and dealing with care breaks and adjustments. Refer queries to originating departments as necessary and monitor receipt of responses. Liaise with originating department regarding appropriate further recovery action/write off. Refer complex debts to the Senior Credit Controller.
Make contact with debtors by telephone, letter, and email. Access debtors to establish their financial circumstances and ability to pay. Report any problems with the achievement of debt review targets to the Senior Credit Controller.
Review invoices and reminder letters for quality control. Provide advice on debt recovery process as and when required. Prepare debt cases for County Court action. Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems.
Assistant Finance Officer in Bolton employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Finance Officer in Bolton
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with credit control processes and customer service best practices. This will help you shine during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Practice your phone skills! Since you'll be taking live calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable handling different types of customer enquiries.
✨Tip Number 3
Network like a pro! Connect with professionals in finance and credit control on LinkedIn. Engaging with industry groups can lead to valuable insights and even job leads. Plus, it shows your enthusiasm for the field!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who want to make a difference. Your application will stand out when you show that you’re genuinely interested in joining our team.
We think you need these skills to ace Assistant Finance Officer in Bolton
Some tips for your application 🫡
Show Your Communication Skills: Since you'll be the first point of contact for customer enquiries, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively manage phone calls and emails.
Tailor Your Experience: When detailing your previous roles, focus on experiences that relate to credit control or customer service. We want to see how you've handled similar tasks, like managing queries or liaising with different departments.
Be Detail-Oriented: Attention to detail is key in this role, especially when reviewing invoices and reminder letters. Make sure your application is free from errors and clearly structured to show us you can maintain high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of an Assistant Finance Officer. Familiarise yourself with tasks like managing customer enquiries, handling payments, and liaising with different departments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, it's crucial to listen carefully to the questions being asked. This will not only help you provide relevant answers but also demonstrate your communication skills. Remember, as the first point of contact, you'll need to show that you can handle queries effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult debtor or managing multiple enquiries at once. Think of examples from your past experiences where you've successfully navigated similar challenges, and be ready to share them.
✨Showcase Your Problem-Solving Skills
The role involves providing solutions to various issues, so be prepared to discuss how you've approached problem-solving in previous roles. Highlight any experience you have with debt recovery processes or quality control, as this will align well with what they're looking for.