Placement & Brokerage Officer in Birkenhead

The Care Arrangement Team is responsible for coordinating and arranging care packages for individuals with assessed needs, ensuring timely access to appropriate support from contracted providers. The team works in line with service agreements, care plans, and organisational standards, using case management systems to accurately record care arrangements and support care planning and service monitoring. This role will work as part of the Care Arrangement Team and will have an interface with the community care market, engaging with providers to monitor capacity and availability. By maintaining effective relationships with providers, the role helps ensure that care packages are sourced efficiently and meet individual needs. Operating across Adult Social Care and in partnership with a wide range of stakeholders, the team plays a key role in organising, communicating, and brokering packages of care. All activities are carried out in line with the statutory requirements of the Care Act 2014, ensuring that individuals receive personalised, timely, and effective support.

Main Duties And Responsibilities

• Arrange and record care packages accurately using the designated case management system, ensuring compliance with organisational standards.
• Manage daily demand for care and support collaboratively within the team, prioritising urgent cases (e.g. Hospital discharges) and maintaining workflow efficiency.
• Monitor and report on market capacity and trends, keeping the Team Leader informed of any issues affecting provider availability or service delivery.
• Undertake quality assurance checks on brokerage referrals to identify and resolve errors, inconsistencies, or incorrect authorisation levels.
• Provide advice and guidance to health and social care professionals on care arrangement processes and market options.
• Ensure adherence to agreed Wirral rates when negotiating with providers, escalating any exceptions promptly for approval.
• Support the coordination of out-of-area placements, ensuring continuity of care and compliance with relevant policies.

Knowledge & Skills

• Excellent IT proficiency (Microsoft Office, Liquidlogic, E-Brokerage, Power BI).
• Skilled in analysing, interpreting, and presenting statistical data effectively.
• Capable of working to tight timescales.
• Collaborative team member to ensure a seamless service delivery across service areas whilst working on a rota.
• In-depth and demonstrable knowledge of relevant work practices, processes, and procedures, with the ability to support and guide others.
• Good communication skills and the ability to build strong, effective relationships and networks.

Experience

• Experience of Adult social Care environment.
• Strong verbal and written communication skills, with the ability to convey complex information clearly and sensitively.
• Ability to manage competing priorities, meet deadlines, and maintain accurate records in a fast-paced environment.
• Confident in using digital systems for case management, communication, and data reporting.
• Professional Integrity: Commitment to confidentiality, equality, and continuous improvement.