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- Tasks: Handle customer enquiries and manage debt recovery processes through calls and emails.
- Company: Join a supportive finance team dedicated to making a difference.
- Benefits: Gain valuable experience, flexible hours, and opportunities for career advancement.
- Why this job: Be the first point of contact and help customers navigate their financial situations.
- Qualifications: Strong communication skills and a willingness to learn about finance.
- Other info: Dynamic role with potential for growth in the finance sector.
The predicted salary is between 28800 - 43200 £ per year.
Take live phone calls, and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
Manage Tier 1 questions, providing copy invoices, taking card payments, and dealing with care breaks and adjustments. Refer queries to originating departments as necessary and monitor receipt of responses. Liaise with originating department regarding appropriate further recovery action/write off. Refer complex debts to the Senior Credit Controller.
Make contact with debtors by telephone, letter, and email. Access debtors to establish their financial circumstances and ability to pay. Report any problems with the achievement of debt review targets to the Senior Credit Controller. Review invoices and reminder letters for quality control. Provide advice on debt recovery process as and when required. Prepare debt cases for County Court action.
Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems.
Assistant Finance Officer in Aberdeen employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Finance Officer in Aberdeen
✨Tip Number 1
Get comfy with the phone! Since you'll be taking live calls, practice your phone etiquette. Role-play with a friend or family member to get used to handling customer enquiries smoothly.
✨Tip Number 2
Brush up on your email skills! Make sure you can respond to queries quickly and clearly. Consider drafting some template responses for common questions to save time during the real deal.
✨Tip Number 3
Familiarise yourself with debt recovery processes. Knowing the ins and outs will help you provide solid advice when needed. We recommend checking out resources on our website to get a head start!
✨Tip Number 4
Network like a pro! Connect with professionals in finance on LinkedIn or at local events. Building relationships can lead to job opportunities, so don’t be shy about reaching out!
We think you need these skills to ace Assistant Finance Officer in Aberdeen
Some tips for your application 🫡
Show Your Communication Skills: Since you'll be the first point of contact for customer enquiries, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can handle live phone calls and emails effectively.
Tailor Your Experience: When detailing your previous roles, focus on experiences that relate to credit control or customer service. We want to see how you've managed similar tasks, like dealing with invoices or handling payments, so make those stand out!
Be Detail-Oriented: Attention to detail is key in this role, especially when reviewing invoices and reminder letters. In your application, mention specific instances where your attention to detail made a difference in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Stuff
Familiarise yourself with the basics of credit control and debt recovery processes. Brush up on common financial terms and practices, as well as the specific responsibilities of an Assistant Finance Officer. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since you'll be taking live phone calls and managing emails, it's crucial to demonstrate your active listening skills during the interview. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This will showcase your ability to handle customer enquiries effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult debtor or managing multiple enquiries at once. Think of examples from your past experiences where you've successfully navigated similar challenges. This will illustrate your problem-solving skills and ability to work under pressure.
✨Show Your Team Spirit
As an Assistant Finance Officer, you'll need to liaise with various departments. Highlight your teamwork skills by sharing examples of how you've collaborated with others in previous roles. Emphasising your ability to work well with colleagues will reassure the interviewer that you can contribute positively to their team.