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- Tasks: Help customers with inquiries via email, phone, and social media while managing orders.
- Company: Join a growing team at Job Solutions Ltd in Bridgwater, Somerset.
- Benefits: Enjoy a long-term temporary position with opportunities for professional growth.
- Why this job: Be part of a dynamic team that values proactive problem-solving and strong communication.
- Qualifications: Looking for confident individuals with excellent communication skills and the ability to multi-task.
- Other info: This role is perfect for those seeking experience in customer service within a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Customer Care Advisor
Summary of requirement:
The Customer Care Advisors play a critical role maintaining and developing sales of clients products to our customers in Retail and/or Specification divisions in the UK and Ireland.
Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy.
Advisors must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers.
Specific role responsibilities:
- Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc.)
- Process and manage the full order cycle using the ERP system, to include:
- Understanding and communicating stock availability
- Placing the order to meet customers expected delivery dates.
- Monitoring order status
Skills & Experience:
- Excellent verbal and written communication skills
- Polite, friendly and professional
- Attention to detail
- Organisation skills
- Ability to look for continuous improvements
- Strong team player
- Ability to build rapport via phone, chat, email
- Competent in Microsoft Office
- Customer Service experience
- Flexibility/adaptability managing multiple tasks
- Problem-solving and analytical skills
- Positive can-do attitude
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Customer Service Advisor employer: Job Solutions
Contact Detail:
Job Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. Da die Rolle des Customer Care Advisors stark auf der Interaktion mit Kunden basiert, solltest du Beispiele für deine Fähigkeit, professionell und freundlich zu kommunizieren, in den Vordergrund stellen.
✨Tip Number 2
Zeige deine Problemlösungsfähigkeiten. Bereite dich darauf vor, spezifische Situationen zu beschreiben, in denen du erfolgreich ein Problem gelöst hast, um deine proaktive und lösungsorientierte Denkweise zu demonstrieren.
✨Tip Number 3
Betone deine Fähigkeit, mehrere Aufgaben gleichzeitig zu bewältigen. In einem dynamischen Umfeld wie dem Kundenservice ist es wichtig, dass du deine Multitasking-Fähigkeiten unter Beweis stellst, also denke an Beispiele aus der Vergangenheit.
✨Tip Number 4
Informiere dich über das Unternehmen und seine Produkte. Ein tiefes Verständnis der angebotenen Produkte und Dienstleistungen wird dir helfen, im Gespräch zu glänzen und zu zeigen, dass du wirklich an der Position interessiert bist.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Care Advisor position. Highlight the key responsibilities and required skills, such as communication skills and problem-solving abilities, to tailor your application accordingly.
Craft a Tailored CV: Your CV should reflect your relevant experience in customer service and any specific achievements that demonstrate your ability to handle queries professionally and efficiently. Use keywords from the job description to make your CV stand out.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide examples of how your previous experiences align with the responsibilities of the Customer Care Advisor position, particularly your ability to multi-task and maintain strong relationships with customers.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Advisor.
How to prepare for a job interview at Job Solutions
✨Show Your Communication Skills
As a Customer Care Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently, whether it's through phone calls or emails. Be prepared to demonstrate how you've effectively handled customer queries in the past.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues. Highlight your ability to think on your feet and provide solutions quickly, as this role requires a strong sense of urgency and accuracy.
✨Familiarize Yourself with the Company’s Products
Research the products and services offered by the company. Understanding what you’ll be supporting will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Emphasize Your Multi-Tasking Skills
Be ready to discuss how you manage multiple tasks simultaneously. Provide examples from previous roles where you successfully juggled various responsibilities while maintaining high-quality service.
