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- Tasks: Lead a team to provide top-notch customer support and ensure satisfaction.
- Company: Join a dynamic company focused on delivering exceptional service.
- Benefits: Enjoy a hybrid work model with flexibility after probation and a supportive work environment.
- Why this job: This role offers a chance to make a real impact while developing your leadership skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: This is a 14-month maternity cover position, perfect for gaining valuable experience.
The predicted salary is between 30000 - 42000 £ per year.
Customer Care Manager – Maternity Cover Location: Full time until probation is passed then Hybrid, 3 days in the office in Bridgwater and 2 days at home flexibility is a must depending on business needs. Weekly hours: 37.5 hours between 8am and 5pm? Contract: 14-month fixed term contract Maternity Cover Job Solutions Ltd are delighted to be assisting our client with their recruitment for a temporary Customer Care Manager to join their busy, professional team. Overall job role objective: The Contracts Customer Care Manager plays a critical role managing a team of Customer Care Advisors (Contracts and Estimating) who in turn maintain and develop sales of products, handle all administrative and service aspects of the ordering cycle for the Specifications channel, and manage all aspects of the price administration to support the UK Market. The Customer Care Manager will drive efficiency through leadership, process reviews and continual improvement to keep the department running in a professional and positive way, to achieve and exceed departments KPIs, and increase customer satisfaction, loyalty and expectations. As part of the Management team within the Customer Care department, the role also i…
Customer Care Manager employer: Job Solutions
Contact Detail:
Job Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Familiarize yourself with the specific customer care practices and tools used in the industry. This knowledge will help you demonstrate your understanding of the role during the interview.
✨Tip Number 2
Highlight your flexibility and adaptability in previous roles. Since this position requires a hybrid work model, showcasing your ability to thrive in both office and remote settings will be beneficial.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Being able to share specific instances where you resolved issues or improved customer satisfaction can set you apart.
✨Tip Number 4
Research the company culture and values of Job Solutions Ltd. Understanding their mission and how they approach customer care will allow you to align your answers with their expectations during the interview.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Care Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer care or management roles. Use specific examples that demonstrate your ability to handle customer inquiries and lead a team effectively.
Show Flexibility: Since the role requires flexibility in working arrangements, mention your adaptability in your application. Provide examples of how you've successfully managed changing work environments or schedules in the past.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Make sure to express your understanding of the company's needs and how you can contribute to their success.
How to prepare for a job interview at Job Solutions
✨Understand the Role
Make sure you have a clear understanding of what a Customer Care Manager does, especially in a maternity cover context. Familiarize yourself with the key responsibilities and how they align with the company's goals.
✨Show Flexibility
Since the role requires flexibility depending on business needs, be prepared to discuss your adaptability. Share examples from your past experiences where you successfully adjusted to changing circumstances.
✨Highlight Communication Skills
As a Customer Care Manager, strong communication skills are essential. Be ready to demonstrate your ability to communicate effectively with both customers and team members during the interview.
✨Prepare for Hybrid Work Discussion
Since the position involves hybrid work after probation, think about how you can manage your time and productivity in both office and home settings. Be prepared to discuss your strategies for maintaining effective communication and collaboration in a hybrid environment.
