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- Tasks: Assist customers with queries and manage the order cycle efficiently.
- Company: Join a growing team at Job Solutions Ltd in Bridgwater, Somerset.
- Benefits: Immediate start, potential for permanent roles, and a supportive work environment.
- Why this job: Be part of a dynamic team, enhance your communication skills, and make a real impact.
- Qualifications: Strong communication skills, customer service experience, and a positive attitude required.
- Other info: Flexible hours and opportunities for growth within the company.
The predicted salary is between 24000 - 36000 £ per year.
Long-term Temporary position in Bridgwater, Somerset. Job Solutions Ltd are assisting our client with their recruitment for Customer Care Advisors to join their professional team at their Bridgwater Offices.
Summary of requirement: The Customer Care Advisors play a critical role maintaining and developing sales of clients' products to customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy. Advisors must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers.
Specific role responsibilities:
- Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc.)
- Process and manage the full order cycle using the ERP system, to include:
- Understanding and communicating stock availability
- Placing the order to meet customers' expected delivery dates
- Monitoring order status
- Liaising with couriers to obtain delivery status
- Communicating any issues/delays to customers
- Following up on any queries/investigation and resolutions
Skills & Experience:
- Excellent verbal and written communication skills
- Polite, friendly and professional
- Attention to detail
- Organisation skills
- Ability to look for continuous improvements
- Strong team player
- Ability to build rapport via phone, chat, email
- Competent in Microsoft Office
- Customer Service experience
- Flexibility/adaptability managing multiple tasks
- Problem-solving and analytical skills
- Positive can-do attitude
These are immediate starts therefore only applicants who are readily available need apply. Permanent opportunities may be available for the right candidates!
Customer Service Advisor in Bridgwater employer: Job Solutions Ltd
Contact Detail:
Job Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bridgwater
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you’ll be supporting will not only help you answer queries more effectively but also show your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role requires excellent verbal and written communication, consider role-playing scenarios with a friend to build confidence in handling customer queries.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of past experiences where you successfully resolved customer issues. This will help you stand out as someone who can handle challenges effectively.
✨Tip Number 4
Show your proactive nature by thinking of ways to improve customer service. Be ready to discuss any ideas you have during the interview, as this aligns perfectly with the role's requirement for continuous improvement.
We think you need these skills to ace Customer Service Advisor in Bridgwater
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the job description. Emphasise your communication skills, problem-solving abilities, and any experience with ERP systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or improved service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to manage multiple tasks. These are crucial for the Customer Service Advisor position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Job Solutions Ltd
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled challenges in a customer service role. Employers are looking for candidates who can think on their feet and provide solutions quickly, so be ready to share your approach to problem-solving.
✨Demonstrate Your Organisational Skills
Given the multi-tasking nature of the role, it's important to convey your organisational skills. Discuss how you prioritise tasks and manage your time effectively, perhaps by sharing a method or tool you use to stay organised.
✨Express Your Positive Attitude
A positive can-do attitude is essential for this role. Make sure to convey your enthusiasm for the position and the company during the interview. Share how your positive outlook has helped you in previous roles, especially in challenging situations.
