At a Glance
- Tasks: Join our team to provide top-notch customer service at exciting race events.
- Company: Britbet, a unique partnership enhancing the race day experience.
- Benefits: Competitive pay, flexible hours, free parking, and opportunities for advancement.
- Other info: Full training provided and a supportive team environment.
- Why this job: Be part of the thrilling atmosphere at racecourses across the UK.
- Qualifications: Customer service and cash handling skills preferred; must be 18+.
The predicted salary is between 14.61 - 14.61 £ per hour.
We're on the lookout for enthusiastic Customer Service Assistants to join our Betting Team at York Racecourse. You'll be right at the heart of the action, working across public, restaurant and hospitality areas of the racecourse. When you apply, please select York as your home course. Later on, you will be able to advise which other racecourses you are prepared to travel to for additional work outside of York. This will open up opportunity to support us at major fixtures and festivals at some of our 58 racecourses across the UK.
Who are we? Britbet is a unique partnership created by British racecourses, providing betting services for racegoers and racing fans alike. We deliver an exciting, customer‑focused betting experience, offering both Tote and Britbet branded bets as a key part of the race day atmosphere.
Who are we looking for?
- Applicants 18+
- Excellent Customer Service skills - experience preferred
- Excellent Cash Handling skills - experience preferred
- Honest and reliable team members
- Commitment to understanding betting product knowledge
- Drivers/keen travellers - preferred not necessary
What does the role entail?
- Learning and understanding our products
- Providing a welcoming and friendly customer service
- Ensuring bets are placed accurately
- Providing accurate pay outs on winning tickets
- Full paid training
- Opportunities to advance into more interesting roles on course
Why work for us?
- A fun and fast‑paced customer service role at racing events
- Working in a friendly and supportive environment
- Competitive hourly pay and holiday pay
- Opportunity to work at other racecourses across the country
- Flexible working
- Free on‑site parking
Pay Rate
- CSA - £12.90 + holiday pay 13.3% = £14.61 per hour
- Courier - £14.05 + holiday pay 13.3% = £15.91 per hour
- The same rate for all ages 18+
- Monthly pay
We hope to hear from you soon!
York - Customer Service Assistant employer: Job Search Place Limited
At Britbet, we pride ourselves on being an excellent employer, offering a vibrant and dynamic work environment at York Racecourse. Our team members enjoy competitive pay, flexible working hours, and the chance to advance into more exciting roles while being part of a supportive community that values customer service excellence. With opportunities to work at various racecourses across the UK, you can immerse yourself in the thrilling atmosphere of racing events while developing your skills in a fun and fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land York - Customer Service Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace York - Customer Service Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
