At a Glance
- Tasks: Create unforgettable experiences for guests while managing hotel reception operations.
- Company: Join the vibrant team at Rudding Park, a luxury hotel in Harrogate.
- Benefits: Enjoy competitive pay, discounts, and wellness support from day one.
- Other info: Opportunities for personal growth and a fun, supportive work environment.
- Why this job: Be part of a passionate team that values empathy, collaboration, and positivity.
- Qualifications: Experience in hospitality, excellent communication skills, and a friendly personality.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for personalities that light up a room! We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members. We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.
The Rudding Park team's core purpose is to create timeless memories and instinctive care in exceptional spaces. You will be responsible for the day-to-day operations of the Hotel and House Receptions, providing the highest level of service to guests at all times.
What we are looking for:
- Passionate about providing our guests with the best service
- Genuinely care about the guest experience
- Empathetic and a caring, passionate personality
- Understand that our service is second to none and demonstrate our core values: empathy, drive, collaboration, trust, and passion
- Experience of working in a 4-star hotel or similar
- Excellent spoken and written English
- Confident telephone manner
- Excellent numerical and written skills
- Knowledge and experience of working with computer systems and Microsoft Office programmes, including Word and Excel
- A knowledge of Harrogate and the surrounding areas is beneficial
- Offer a warm welcome at all times in a friendly and professional manner
- Excellent interpersonal skills, including a pleasant telephone manner
- Ability to remain calm during difficult situations or in a very busy environment
- Good administrative skills and IT literacy
- Discreet, diplomatic, reliable, and trustworthy
Key Responsibilities:
- Provide the highest level of service to guests at all times
- Checking in/out of hotel guests
- Liaising with Housekeeping regarding bedroom allocations and guests' requirements
- Deal with guest complaints seeking support if necessary
- Taking reservations for hotel restaurants
- Show guests to their bedrooms and explain points of interest and bedroom facilities
- Work closely with day host to ensure guest luggage is stored and delivered to the room accordingly
- Telephone duties including answering switchboard, taking messages, paging colleagues, and responding to special requests
- Providing business support services for clients and conference delegates
- Assist Reservations with overflow phone calls
- Meeting guests and dealing with questions and queries
- Completing the function board for the day's events
- Recording items of lost property and liaising with the Housekeeping Department
- Monitoring the Fire Board and responding to any abnormalities
- Complete any guest correspondence
- Perform checks for arrival for hotel guests and function guests
- Assist with any required correspondence for the Operations Manager or Managing Director
- Carry out Reception Duty Manager shifts when required
- Be responsible for knowing what is going on the business day
What we can offer you:
- Enhanced pay for Evening and Weekends
- Service Charge (Tronc) earn up to an additional £5,000 per year
- Company sick pay for up to 4 weeks
- A range of discounts including 50% off spa days and dining
- Annual party, family fun days, award dinners
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest when you complete a three-month probation
- FREE food and drink in our team's dedicated space
- Investment in personal growth through Apprenticeship, Training Courses, and Development Programmes
- Wage Stream allows you to pay yourself when you need it
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support
Core Values:
- Empathy - Caring and understanding about another person's perspective or circumstance
- Collaboration - Working as a team, listening and supporting each other
- Drive - The desire to achieve high standards at all times
- Trust - Honest, reliable and accountable
- Passion - A love for doing what we do, and doing it with positivity and enthusiasm
About Rudding Park:
A privately owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants, and a kitchen garden, private cinema, two golf courses, and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Hotel Receptionist in York employer: Job Search Place Limited
At Rudding Park, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued for their unique contributions. With competitive pay, generous benefits including enhanced service charge, extensive training opportunities, and a focus on employee wellbeing, we ensure that our staff not only thrive in their roles but also enjoy a fulfilling career in the heart of beautiful Harrogate. Join us to be part of a team that celebrates positivity, collaboration, and a shared passion for exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in York
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in York
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
