Horticulture Customer Advisor in York

Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.

Responsibilities

• Deliver inspirational gardening standards through excellent standards and service.
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
• Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
• Working with your team to ensure the department is kept to a high standard.
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience.

Who we are looking for

• You’ll have a passion for delivering a great customer experience, serving everyone with a smile.
• Experience within a customer facing role and a passion for plants.
• Ability to lift heavy objects to support larger store projects.
• You work well within a team, build relationships, and have fun, whilst celebrating success.
• You show up to work on time, well presented and bring your can do and hard working attitude along with you.
• You are eager to learn new skills and gain new experiences.
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
• Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes.
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.