At a Glance
- Tasks: Lead the front of house team, ensuring exceptional service and guest satisfaction.
- Company: Join the award-winning Inn Collection Group, known for its warm hospitality.
- Benefits: Enjoy paid breaks, birthday holiday, and discounts on food and stays.
- Other info: Opportunities for career growth and support through our Lead-Inn development programme.
- Why this job: Be part of a historic inn and create memorable experiences for guests.
- Qualifications: Passion for customer service and leadership skills in a fast-paced environment.
The predicted salary is between 24000 - 30000 £ per year.
What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
Benefits:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- Your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (that's tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry - an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between - creating a wonderfully higgledy-piggledy gem brimming with character.
Responsibilities:
You’ll Fit Right Inn As a Front of House Supervisor. From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives. If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you'll fit right inn.
Additional Information:
Watch Megan's video to learn more about our front-of-house roles. Compensation & Age-Related Pay: Age-related pay rates apply for Under 21s.
Front of House Supervisor - Historic Inn & Team Leader in York employer: Job Search Place Limited
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With benefits like paid breaks, generous discounts on food and stays, and a commitment to employee development through the Lead-Inn programme, team members are supported in both their professional growth and personal well-being. Located in the picturesque Helmsley, this historic inn not only provides a unique and charming work environment but also fosters a sense of community and belonging among its award-winning team.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor - Historic Inn & Team Leader in York
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the warm and welcoming atmosphere of the Inn. A smart appearance shows you care about the role and are ready to represent their brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Supervisor - Historic Inn & Team Leader in York
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Front of House Supervisor role. Highlight your relevant experience and skills that align with our core values of respect, warmth, and customer focus. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our award-winning team at The Inn Collection Group!
How to prepare for a job interview at Job Search Place Limited
✨Know the Inn's Story
Before your interview, take some time to learn about the history of the Black Swan and the Inn Collection Group. Understanding its unique charm and heritage will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've gone above and beyond for customers. Highlighting your passion for exceptional service will resonate well, especially since the company values warmth and making people happy.
✨Demonstrate Leadership Qualities
As a Front of House Supervisor, you'll need to lead a team effectively. Think of instances where you've successfully managed a team or resolved conflicts. Sharing these stories will illustrate your capability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the Lead-Inn development program or how the team embodies the core values. This shows your enthusiasm for growth and commitment to the company's mission.
