At a Glance
- Tasks: Lead the front of house team, ensuring guests have a memorable experience.
- Company: Join an award-winning pub group known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holiday, and 50% off food at our Inns.
- Other info: Explore beautiful locations with discounts and enjoy career development opportunities.
- Why this job: Be part of a vibrant team that makes people happy every day.
- Qualifications: Passion for customer service and leadership skills in a fast-paced environment.
The predicted salary is between 24000 - 30000 £ per year.
What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do. The Inn Collection Group is a multi award winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer-focused, warmth, and honesty, all with the goal of Making People Happy.
Benefits:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- Your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (that's tips to me and you).
- Contribute to a company that gives back through our Give inn back scheme.
- Join an award winning team recognised as the Best Pub Employer at the Publican Awards.
Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.
You’ll Fit Right Inn: As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike. From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives. If you thrive in a fast paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you'll fit right inn.
Age related pay rates apply for Under 21s.
FOH Supervisor in York employer: Job Search Place Limited
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With benefits like paid breaks, generous discounts, and a supportive development programme, employees are encouraged to grow and thrive in their roles while enjoying the stunning surroundings of Harrogate. Join our award-winning team and be part of a company that truly values its staff and aims to make every guest's experience memorable.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Supervisor in York
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Inn Collection Group. Familiarise yourself with their values and what makes them tick. This way, you can show off your enthusiasm and how you align with their mission to make people happy.
✨Tip Number 2
Practice your people skills! As a Front of House Supervisor, you'll be the face of the pub. So, brush up on your communication and customer service skills. Role-play common scenarios with a friend to feel more confident when it comes to handling guests and resolving any issues.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent the welcoming atmosphere that The Inn Collection Group prides itself on.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your genuine interest in joining the team.
We think you need these skills to ace FOH Supervisor in York
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Front of House Supervisor role. Highlight your relevant experience and skills that align with our core values of respect, warmth, and customer focus. We love seeing how you can contribute to making people happy!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Supervisor, your role revolves around creating memorable experiences for guests. Prepare examples from your past work where you went above and beyond for customers. Highlighting these moments will demonstrate your passion for exceptional service.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like resolving guest complaints or managing a busy shift. Think through potential scenarios and how you would approach them, showcasing your leadership and problem-solving skills.
✨Bring Your Enthusiasm
The Inn Collection Group values a positive atmosphere, so let your enthusiasm shine during the interview. Be energetic and engaging, showing that you’re not just looking for a job, but are excited about contributing to a lively and welcoming environment.
