At a Glance
- Tasks: Be the friendly face of our firm, greeting clients and managing communications.
- Company: Join a supportive team at Harrowells in York city centre.
- Benefits: Enjoy competitive holidays, staff discounts, and a day off for your birthday.
- Other info: Great culture with regular social events and tailored development opportunities.
- Why this job: Perfect for those who love people and want to shine in client service.
- Qualifications: Previous reception or strong customer service experience preferred.
The predicted salary is between 22000 - 26000 £ per year.
Looking for a role that allows your client service skills to shine whilst working in a friendly and supportive team? This could be the right opportunity for you to join a firm that excels at delivering high quality client service. We are on the lookout for a Client Services Assistant to join our team at the city centre office on a full time basis.
Playing an important role as the face of Harrowells, you will be the first point of contact for our clients - meeting and greeting, dealing with telephone calls, managing our advice inbox and performing a key part in the smooth running of a busy office. If you enjoy dealing with people, are a team player and know how to deliver a first class service we would love to hear from you!
Ideally you will also have previous reception experience or strong customer service skills gained in a professional services setting. Harrowells really is a great place to work. We have a great culture and pride ourselves in not only doing a great job for our clients but also enabling our teams to have the work / life balance they deserve.
In addition to that we can offer:
- An excellent office environment - a friendly and supportive atmosphere, with development tailored to your needs
- A great social scene with regular events to give you chance to get to know your colleagues outside of work
- A range of benefits including pension, life cover, health cash plan, staff discounts, competitive holidays and a day off for your birthday
Client Services Assistant - York city centre employer: Job Search Place Limited
Harrowells is an exceptional employer located in the heart of York, offering a friendly and supportive work environment where your client service skills can truly shine. With a strong emphasis on work/life balance, tailored development opportunities, and a vibrant social scene, employees enjoy a range of benefits including competitive holidays, health cash plans, and even a day off for their birthday, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant - York city centre
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Assistant - York city centre
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
