At a Glance
- Tasks: Support the Store Manager in leading a dynamic team and delivering top-notch customer service.
- Company: Join UGG, a brand passionate about transforming lives through exceptional experiences.
- Benefits: Enjoy discounts, mentorship programmes, and opportunities for personal growth.
- Other info: Flexible work environment with opportunities for career advancement.
- Why this job: Be part of a vibrant team that values diversity and empowers you to make an impact.
- Qualifications: Previous retail management experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for an Assistant Store Manager to partner closely with the Store Manager to develop team members, deliver the best customer service, and communicate UGG's values, vision, and mission.
At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. Our mission is to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire.
Our Assistant Store Managers are integral to our stores' success. They work closely with the Store Manager to develop and engage team members, achieve revenue goals, and maintain high standards of service and training across sales, operations, visual merchandising, inventory management, and store administration.
Key Responsibilities- Partner with the Store Manager to align the business with company, employee, and community interests.
- Develop and engage team members in achieving budgeted revenue goals.
- Select and retain talent that reflects the UGG brand and its products.
- Maintain training standards, motivate staff, and address customer and team member needs.
- Oversee day-to-day store operations: opening/closing, securing assets, labor scheduling, and store security.
- Act as the Store Manager in their absence.
- Monitor and respond to industry trends, providing market insight to the team.
- Develop and motivate teams for engagement and empowerment.
- Ensure highest level of customer service and brand/product knowledge.
- Communicate effectively with customers, staff, management, and corporate stakeholders.
- Set plans, targets, and delegate appropriately.
- Think critically to resolve problems and adapt to challenges.
- Identify industry trends and educate the team.
- Assist in implementing store strategies that enhance satisfaction, traffic, and profitability.
- Manage inventory and partner with corporate to meet market needs.
- Previous experience as a people manager in a retail environment.
- Excellent communication skills to convey UGG’s vision and mission.
- Strong organizational skills, coordinating people, resources, and services to meet business goals.
- Problem‑solving skills and the ability to handle challenges.
- Agility to meet business needs, especially during peak periods.
- Growth and Development: Global Mentorship Programme and support for personal and professional development.
- Uniform Allowance: 2 pairs of shoes per season.
- Discounts: 60% off online Deckers Brands products (UGG, HOKA, Teva) and 30% in‑store discount.
- Volunteer opportunities and community‑based programs.
We are an equal‑opportunity employer committed to diversity and inclusion. We welcome qualified applicants embracing diversity in race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran or military status, mental or physical disability, medical condition, and all aspects of identity.
Assistant Store Manager in York employer: Job Search Place Limited
At UGG, we pride ourselves on being an exceptional employer that fosters a vibrant work culture where team members are empowered to grow and thrive. Our Assistant Store Managers play a crucial role in shaping the customer experience while benefiting from extensive development opportunities, generous discounts on our products, and a commitment to community engagement. Join us in a dynamic retail environment that values diversity and encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in York
✨Tip Number 1
Get to know the company inside out! Research UGG's values, mission, and products. This way, when you walk into that interview, you can show how your personal values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and demonstrate your problem-solving skills confidently.
✨Tip Number 3
Don’t just sit back and wait for the call! Follow up after your interview with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the UGG family.
We think you need these skills to ace Assistant Store Manager in York
Some tips for your application 🫡
Show Your Passion for UGG:When writing your application, let your love for the UGG brand shine through! Share why you’re excited about the role and how you can contribute to our mission of transforming lives through our products.
Highlight Your People Skills:As an Assistant Store Manager, you'll be developing and engaging team members. Make sure to showcase your previous experience in managing teams and how you've motivated others to achieve their goals.
Be Specific About Your Experience:Use concrete examples from your past roles to demonstrate your problem-solving skills and ability to handle challenges. This will help us see how you can adapt to the fast-paced retail environment at UGG.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the UGG family!
How to prepare for a job interview at Job Search Place Limited
✨Know UGG Inside Out
Before your interview, make sure you research UGG's values, vision, and mission. Understand their products and what sets them apart in the market. This will not only show your enthusiasm but also help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll be expected to develop and engage team members. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to lead by example and foster a positive work environment.
✨Demonstrate Customer Service Excellence
UGG places a high value on customer service. Be ready to discuss how you've handled challenging customer situations in the past. Use specific examples that showcase your problem-solving skills and your commitment to delivering exceptional service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your critical thinking and adaptability. Think about how you would handle peak periods, manage inventory, or respond to industry trends. Practising these scenarios can help you articulate your thought process clearly during the interview.
