At a Glance
- Tasks: Lead aftersales support, troubleshoot technical issues, and enhance customer relationships.
- Company: A dynamic engineering and manufacturing business in Malton.
- Benefits: Competitive salary, flexible hours, and opportunities for long-term career growth.
- Other info: Join a growing team and shape the future of aftersales service.
- Why this job: Make a real impact by improving customer experience in a fast-paced environment.
- Qualifications: Technical background with strong problem-solving and communication skills.
The predicted salary is between 40000 - 45000 £ per year.
A growing engineering and manufacturing business in Malton is looking to appoint an Aftersales & Customer Service Manager to join their team on a full-time, permanent basis. This is a newly created opportunity designed to strengthen the business's aftersales and customer support function. This is an excellent opportunity for someone with a strong technical or machinery background who enjoys problem-solving, improving processes, and building strong customer relationships within a fast-paced engineering environment. The role offers a salary of £40,000 to £45,000, working 40 hours per week, with flexible start and finish times, alongside genuine long-term progression.
Some of the Aftersales & Customer Service Manager responsibilities include:
- Acting as the key point of contact for aftersales support, technical queries, spare parts enquiries, workshop repairs, and warranty matters
- Providing first-line technical troubleshooting support to customers, dealers, and operators
- Managing incoming customer calls and emails, diagnosing issues, and coordinating solutions through to resolution
- Handling spare parts enquiries, quotations, ordering, and identifying opportunities to grow aftersales revenue
- Managing warranty claims from initial breakdown through to repair, replacement, and resolution
- Liaising with workshop teams, suppliers, service partners, and internal departments to ensure an efficient customer journey
- Coordinating repair activity, customer communication, and maintaining high service standards
- Conducting proactive aftersales follow-up calls to strengthen customer relationships and improve satisfaction
- Supporting improvements to service systems, processes, technical documentation, and product information
- Monitoring recurring issues and helping drive operational improvements across the aftersales function
- Supporting the longer-term development of the service department, including future coordination of engineers
The successful individual will be technically minded, organised, commercially aware, and comfortable speaking directly with customers, operators, engineers, and wider stakeholders. This is a fantastic opportunity to join an established business where you can genuinely shape a growing function, improve customer experience, and make a visible impact.
Aftersales & Customer Service Manager in York employer: Job Search Place Limited
Join a dynamic engineering and manufacturing business in Malton, where your role as an Aftersales & Customer Service Manager will not only allow you to leverage your technical expertise but also foster strong customer relationships in a supportive and flexible work environment. With a commitment to employee growth and genuine long-term progression opportunities, this company values innovation and collaboration, making it an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales & Customer Service Manager in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and manufacturing sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to aftersales and customer service. Think about how you can showcase your problem-solving skills and technical knowledge, as these are key in this role.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you’re interested in. Express your enthusiasm for their work and ask if they have any upcoming opportunities that fit your skills.
✨Tip Number 4
Apply through our website for the best chance of landing that Aftersales & Customer Service Manager role. We want to see your application and help you take the next step in your career!
We think you need these skills to ace Aftersales & Customer Service Manager in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical background and problem-solving skills. We want to see how your experience aligns with the Aftersales & Customer Service Manager role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service in the engineering sector. We love seeing candidates who can connect their personal experiences to the role.
Showcase Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your application reflects your strong communication abilities. We appreciate clear, concise writing that demonstrates your ability to convey technical information effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to machinery and engineering. Be prepared to discuss specific products or processes relevant to the company, as this will show that you understand their business and can provide effective aftersales support.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experience where you've successfully resolved customer issues or improved processes. Be ready to share these stories during the interview, as they demonstrate your ability to handle the challenges of the role.
✨Emphasise Customer Relationships
Since building strong customer relationships is key in this role, prepare to talk about how you've fostered connections with clients in previous positions. Highlight any proactive follow-up strategies you've used to enhance customer satisfaction.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's aftersales processes or future goals. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career aspirations.
