At a Glance
- Tasks: Lead aftersales support, troubleshoot technical issues, and enhance customer relationships.
- Company: A dynamic engineering and manufacturing business in Malton.
- Benefits: Competitive salary, flexible hours, and opportunities for long-term career growth.
- Other info: Join a growing team and shape the future of customer service.
- Why this job: Make a real impact by improving customer experience in a fast-paced environment.
- Qualifications: Technical background with strong problem-solving and communication skills.
The predicted salary is between 40000 - 45000 £ per year.
A growing engineering and manufacturing business in Malton is looking to appoint an Aftersales & Customer Service Manager to join their team on a full-time, permanent basis. This is a newly created opportunity designed to strengthen the business's aftersales and customer support function. This is an excellent opportunity for someone with a strong technical or machinery background who enjoys problem-solving, improving processes, and building strong customer relationships within a fast-paced engineering environment.
The role offers a salary of £40,000 to £45,000, working 40 hours per week, with flexible start and finish times, alongside genuine long-term progression.
Some of the Aftersales & Customer Service Manager responsibilities include:
- Acting as the key point of contact for aftersales support, technical queries, spare parts enquiries, workshop repairs, and warranty matters
- Providing first-line technical troubleshooting support to customers, dealers, and operators
- Managing incoming customer calls and emails, diagnosing issues, and coordinating solutions through to resolution
- Handling spare parts enquiries, quotations, ordering, and identifying opportunities to grow aftersales revenue
- Managing warranty claims from initial breakdown through to repair, replacement, and resolution
- Liaising with workshop teams, suppliers, service partners, and internal departments to ensure an efficient customer journey
- Coordinating repair activity, customer communication, and maintaining high service standards
- Conducting proactive aftersales follow-up calls to strengthen customer relationships and improve satisfaction
- Supporting improvements to service systems, processes, technical documentation, and product information
- Monitoring recurring issues and helping drive operational improvements across the aftersales function
- Supporting the longer-term development of the service department, including future coordination of engineers
We would be keen to speak with Aftersales Managers, Service Managers, Technical Support Managers, Parts Managers, Warranty Managers, Service Coordinators, or candidates with similar experience within the engineering or manufacturing sectors. The successful individual will be technically minded, organised, commercially aware, and comfortable speaking directly with customers, operators, engineers, and wider stakeholders.
This is a fantastic opportunity to join an established business where you can genuinely shape a growing function, improve customer experience, and make a visible impact.
Aftersales & Customer Experience Manager in York employer: Job Search Place Limited
Join a dynamic engineering and manufacturing business in Malton, where your role as an Aftersales & Customer Experience Manager will not only allow you to leverage your technical expertise but also foster strong customer relationships in a supportive and flexible work environment. With a commitment to employee growth and genuine long-term progression opportunities, this company values innovation and collaboration, making it an excellent employer for those looking to make a meaningful impact in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales & Customer Experience Manager in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and manufacturing sectors. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Since this role involves problem-solving and customer interactions, be ready to discuss how you've tackled similar challenges in the past. We want you to shine!
✨Tip Number 3
Showcase your customer relationship skills! Think of examples where you've improved customer satisfaction or streamlined processes. This will demonstrate your fit for the Aftersales & Customer Experience Manager role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Aftersales & Customer Experience Manager in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Aftersales & Customer Experience Manager role. Highlight your technical background and any relevant problem-solving experiences to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your experience can help improve our aftersales function. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you've built relationships in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to machinery and engineering. Be prepared to discuss specific examples of how you've solved problems in the past, as this role requires a strong technical background.
✨Showcase Your Customer Service Skills
This position is all about building strong customer relationships. Think of instances where you've gone above and beyond for a customer or improved a process that enhanced customer satisfaction. Be ready to share these stories!
✨Demonstrate Your Organisational Skills
As an Aftersales & Customer Experience Manager, you'll need to juggle multiple tasks. Prepare to talk about how you prioritise your workload and manage time effectively, especially when dealing with incoming calls and emails.
✨Be Ready to Discuss Process Improvements
The company is looking for someone who can help improve aftersales processes. Come prepared with ideas on how you would enhance service systems or tackle recurring issues. Showing initiative here will definitely impress them!
