At a Glance
- Tasks: Enhance customer journeys and lead a dynamic team in the renewables sector.
- Company: Join RES, a leading specialist trade merchant in the UK and Ireland.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and health perks.
- Other info: Full-time role with no weekend work and excellent career development opportunities.
- Why this job: Make a real difference in customer experience while growing your career.
- Qualifications: Experience in customer service management and team leadership required.
The predicted salary is between 35000 - 45000 £ per year.
Location: Yeovil (RES01).
We are RES, a part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
We offer a competitive salary, bonus and excellent benefits, including:
- Annual leave that increases with length of service
- A generous pension scheme matched up to 9%
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to online and high street discounts
- Free access to healthcare
- Our YuLife app
- Cycle to Work scheme
Job Details:
- Full‑time, permanent role.
- Working 42.5 hours per week Monday to Friday 08:00am – 05:00pm with a 30 minute break.
- No weekend work required.
Key Responsibilities:
- Support the end‑to‑end customer journey and improve the customer experience.
- Line‑manage customer service and operational team members, ensuring strong performance, engagement and wellbeing.
- Lead and coach the team to deliver consistently high standards of service to installers and customers.
- Manage day‑to‑day delivery of operational activities related to renewables project support and design services.
- Propose and implement process improvements in line with the direction from the Operations Director.
- Define and maintain clear end‑to‑end customer journeys across installer support and design services.
Required Experience and Capability:
- Experience in customer service management.
- Proven line management and coaching capability.
- Experience improving customer experience through operational delivery.
- Experience in renewables, energy, construction or regulated environments.
- Understanding of MCS or compliance‑led operations.
We look forward to receiving your application!
Customer Experience Manager in Yeovil employer: Job Search Place Limited
At RES, located in the vibrant town of Yeovil, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work culture. Our commitment to employee growth is evident through our award-winning Wolseley Talent Guild, offering numerous development opportunities alongside a competitive salary and comprehensive benefits package, including enhanced maternity leave and a generous pension scheme. Join us to be part of a forward-thinking team dedicated to improving customer experiences in the renewables sector while enjoying a healthy work-life balance with no weekend commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Yeovil
✨Tip Number 1
Network like a pro! Reach out to people in the renewables sector, especially those who work at RES or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching RES and their customer experience strategies. Show us you’re passionate about improving customer journeys and have ideas ready to share. We love candidates who come prepared!
✨Tip Number 3
Practice your answers to common interview questions, especially around team management and process improvements. We want to see how you handle challenges and lead a team, so be ready to share your experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at RES.
We think you need these skills to ace Customer Experience Manager in Yeovil
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Experience Manager role. Highlight your experience in customer service management and any relevant skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer experiences and how your background in renewables or related fields makes you a great fit. Keep it engaging and personal – we love to see your personality!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved customer experiences or led teams to success. Numbers and results speak volumes, so let us know how you made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Journey
Familiarise yourself with the end-to-end customer journey in the renewables sector. Be ready to discuss how you can enhance this experience and share examples from your past roles where you've successfully improved customer satisfaction.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll be leading a team. Prepare to talk about your line management experience and how you've coached team members to achieve high performance. Use specific examples that highlight your ability to engage and motivate others.
✨Understand the Industry
Brush up on your knowledge of the renewables sector, including MCS standards and compliance-led operations. Being able to speak confidently about industry trends and challenges will show that you're not just a fit for the role but also passionate about the field.
✨Be Ready to Propose Improvements
Think about potential process improvements you could suggest based on your previous experiences. During the interview, share innovative ideas that align with the company's goals and demonstrate your proactive approach to enhancing operational delivery.
