At a Glance
- Tasks: Support the Commercial team and develop customer care skills through hands-on experience.
- Company: Join Nordell, a leading plastics manufacturer with over 50 years of expertise.
- Benefits: Enjoy company events, free parking, and an employee assistance programme.
- Other info: Permanent, full-time role with excellent training and career development opportunities.
- Why this job: Gain valuable experience while making a real impact in customer service.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 18000 - 25000 £ per year.
Join us at Nordell as one of the UK's leading plastics manufacturing and design refinement companies. Based in Worthing, West Sussex, we have been entrusted with the manufacture of critical components for some of the world's largest companies for over 50 years.
We are looking for a Customer Care Apprentice to support our manufacturing site based in Worthing, West Sussex. This position is a permanent, full-time role.
My Perks and Responsibilities
- Company Events & Rewards
- Free onsite Parking
- Employee Assistance Program
To provide a high level of Customer Care support whilst developing a broad understanding of Commercial activities including Customer Service, Purchasing and Planning.
Responsibilities include:
- Processing sales orders onto the company ERP system.
- Sales order checking and validation.
- Answering phones and managing incoming emails, responding directly or directing appropriately.
- Keeping customers updated throughout the full order cycle.
- Supporting the coordination and response to customer queries and concerns.
- Actioning responses in a prompt and professional manner.
- Providing general administrative support and front of house duties as required.
- Assisting with processing purchase orders within the ERP system.
- Supporting the tracking of outstanding purchase orders and deliveries.
- Liaising with suppliers regarding order acknowledgements and updates.
- Supporting the maintenance of supplier information within the ERP system.
- Providing support for the Commercial Manager where required.
- Assisting with basic planning and order tracking activities.
- Supporting communication between departments to ensure customer requirements are met.
- Documenting processes and supporting updates to standard operating procedures.
- Achieving tasks within set timeframes to meet departmental targets.
- Supporting continuous improvement within the department.
Skills
- Good general education with numeracy and literacy skills.
- No prior experience required - full training will be provided as part of the apprenticeship programme.
- Ability to communicate effectively internally and externally.
- Basic knowledge of Microsoft Office (Word, Excel) desirable.
- Strong organisational skills and attention to detail.
- Positive, friendly and professional attitude.
- Willingness to learn and develop new skills.
- Ability to manage time effectively and work to deadlines.
Details
- Monday to Friday
- Permanent, Full Time
- Worthing, West Sussex
- Monday to Thursday 08:00 - 17:30, Friday 08:00 - 12:00
- Number of positions: 1
Customer Care Apprentice in Worthing employer: Job Search Place Limited
At Nordell, we pride ourselves on being a supportive and dynamic employer, offering a unique opportunity for growth as a Customer Care Apprentice in the heart of Worthing, West Sussex. Our commitment to employee development is reflected in our comprehensive apprenticeship programme, alongside a vibrant work culture that values teamwork and innovation. With benefits such as free onsite parking, company events, and an Employee Assistance Program, we ensure our team members feel valued and empowered to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Apprentice in Worthing
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Job Search Place Limited.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Job Search Place Limited. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Care Apprentice in Worthing
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Job Search Place Limited.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Job Search Place Limited and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Job Search Place Limited
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Job Search Place Limited. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Job Search Place Limited will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
