Workplace Experience Coordinator

As a Workplace Experience Coordinator, you will serve as an integral member of the team and Jump, ensuring the seamless operation of our busy London reception front desk. This role is highly administrative in nature and encompasses a wide array of responsibilities focused on maintaining organizational efficiency, managing front desk operations, and supporting company-wide initiatives for our UK based employees. In addition, this role will play a major part in upholding Jump's world-class standards and delivering a white glove service to all employees and visitors. As the face of Jump Trading London, the Workplace Experience Coordinator will help create an exceptional first impression and a consistently outstanding experience for everyone who walks through our doors.

What You’ll Do

• Support the London Workplace Experience team and collaborate with global WPS counterparts to align with WPS strategy and goals.
• Maintain a highly productive, guest ready office environment, managing guests, deliveries, vendor services, phone calls, and correspondence.
• Deliver white glove service to London leadership, employees, and visitors; act as an ambassador of Jump's culture in all interactions.
• Maintain office procedures, internal documentation, and communication channels.
• Manage front desk operations, serving as the first point of contact for employees, guests, and vendors.
• Oversee incoming and outgoing activities, including deliveries, phone calls, and correspondence.
• Provide cross departmental administrative support (e.g., Tech Services, Facilities, Travel, Talent Development, Recruiting, HR) to strengthen engagement and retention.
• Streamline front desk administrative work, tools, and reporting to improve efficiency, visibility, and decision making.
• Use data and feedback to identify root causes of recurring issues and pilot creative, compliant solutions that can be scaled.
• Other duties as assigned and needed.

Skills You’ll Need

• At least 2+ years of experience in an office administration and/or customer service/support environment.
• Strong interpersonal skills - an upbeat, client service, can do attitude.
• Excellent organisational skills and meticulous attention to detail.
• Strong verbal and written communication skills.
• Strong time management and prioritisation skills.
• Team player, able to take direction as well as show initiative.
• Good judgment with respect to sensitive subject matter - able to uphold a strict level of confidentiality.
• Ability to work in a fast paced and challenging environment.
• Good working knowledge of Word, Excel, PowerPoint and Outlook.
• Reliable and predictable availability. The role is strictly an onsite, five day a week role.

Why This Role?

This position offers a unique opportunity to gain broad exposure to Jump's operations and culture while building valuable professional skills. As a Workplace Experience Coordinator, you'll have a front row seat to the inner workings of our London office, allowing you to interact with a wide range of teams and stakeholders. By contributing to both day to day operations and company wide initiatives, you'll develop a deep understanding of our organisation while honing your administrative, interpersonal and abilities.

Benefits

• Private Medical, Vision and Dental Insurance
• Travel Medical Insurance
• Group Pension Scheme
• Group Life Assurance and Income Protection Schemes
• Paid Parental Leave
• Parking and Commuter Benefits