At a Glance
- Tasks: Provide top-notch customer service and support daily operations at Westfield Housing Association.
- Company: Join a community-focused housing association dedicated to excellent service.
- Benefits: Enjoy 25 days of annual leave and a supportive work environment.
- Other info: Collaborative team atmosphere with opportunities for personal growth.
- Why this job: Gain valuable experience in business administration while making a difference in people's lives.
- Qualifications: 5 GCSEs at grade 4 or above, including English and Maths.
Westfield Housing Association are seeking a Business Administrator to join their team in September! The role requires strong communication skills, attention to detail, the ability to work both independently and as part of a team, and a commitment to delivering excellent customer service. The successful applicant will gain valuable experience in business administration while supporting the day-to-day operations of the Association.
Key Responsibilities
- Providing professional front-line customer service to tenants, customers, and members of the public in person, over the telephone, and via email.
- Managing customer enquiries and repair requests, ensuring all information is accurately recorded and passed to contractors for action.
- Monitoring and maintaining shared inboxes, responding to enquiries and processing repairs and invoices in a timely manner.
- Processing rent payments and supporting financial administration tasks.
- Updating and maintaining records on housing management systems, including the completion of repair cases.
- Offering advice and information on housing options and re-housing opportunities to customers.
- Processing housing applications in line with organisational policies and assisting with the management of housing waiting lists.
- Conducting customer satisfaction surveys and recording feedback to help improve services.
- Supporting the administration of complaints by accurately recording information and maintaining up-to-date records.
- Taking meeting minutes, maintaining filing systems, and managing incoming and outgoing post.
- Assisting with the smooth operation of office equipment and maintaining adequate stationery supplies.
- Providing administrative support to colleagues across different departments, including maintaining spreadsheets and organisational records.
- Ensuring the confidentiality and security of customer information and organisational documents.
- Promoting equality, diversity, health and safety, and excellent customer service standards at all times.
- Working collaboratively as part of a team while also managing tasks independently and providing support where required.
Working hours Monday - Friday: 9am - 5pm
Annual Leave Entitlement 25 days
5 GCSE at grade 4 or above including English and Maths
Level 3 Business Administrator - Westfield Housing Association in Workington employer: Job Search Place Limited
Westfield Housing Association is an exceptional employer that prioritises employee development and a supportive work culture. With a commitment to excellent customer service, employees enjoy a collaborative environment where they can grow their skills in business administration while making a meaningful impact in the community. Located in a vibrant area, the Association offers competitive benefits, including 25 days of annual leave, fostering a healthy work-life balance for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Level 3 Business Administrator - Westfield Housing Association in Workington
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We think you need these skills to ace Level 3 Business Administrator - Westfield Housing Association in Workington
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Job Search Place Limited, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Job Search Place Limited
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Job Search Place Limited’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
