At a Glance
- Tasks: Guide customers through vehicle servicing and deliver top-notch customer service.
- Company: Join a friendly team at a leading Bristol dealership.
- Benefits: Competitive salary, car schemes, 33 days leave, and gym discounts.
- Other info: Enjoy clear career development opportunities and excellent training.
- Why this job: Make a difference by providing exceptional service and building customer relationships.
- Qualifications: Experience as a Service Advisor and strong communication skills.
The predicted salary is between 29870 - 35844 £ per year.
Are you passionate about providing an outstanding level of customer service? We're looking for an experienced Customer Service Advisor who is highly organised and efficient to join our friendly team at our Bristol dealership (BS4 3QB).
Why join us?
- We offer a competitive salary of £29,870pa OTE £35,844pa
- Access to a salary-sacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models.
- A family new car scheme is available for close family members from £139 per car per month (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models.
- Car insurance is included on both of these car schemes
- 33 days' annual leave including Bank Holidays (option to buy or sell additional days)
- Pension scheme with life assurance
- Access to our very attractive company loan plan car scheme
- Discounted gym membership
- Staff discounts on vehicles, parts, servicing, and accessories
- Share Incentive Scheme
- Mortgage and pension advice seminars
- Cycle to Work scheme, including e-bikes
- Enhanced Maternity and Paternity policies
- Excellent manufacturer training and clear career development opportunities
What you'll be doing
- Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
- Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars.
- Liaising with Technicians, keeping customers informed of their vehicle's progress throughout the day and gaining authority for extra work and invoicing.
What you'll bring
- Previous experience in a Service Advisor role
- Strong communication skills with the ability to build rapport with customers
- Ability to deliver an outstanding customer experience
- Good mechanical awareness and understanding of cars and parts
- Highly organised with excellent time management skills
- Experience of upselling products and services
- Knowledge of CDK Drive, Kerridge, SAFA
- Clean UK driving licence (essential)
Working hours
The working hours are Monday to Friday 8am-6pm with 1 hour for lunch. Saturday mornings on a rota for which overtime is paid.
Service Advisor in Woodford employer: Job Search Place Limited
Join our vibrant team at our Bristol dealership, where we prioritise outstanding customer service and employee satisfaction. With a competitive salary, generous benefits including a unique car scheme, and ample opportunities for professional growth through manufacturer training, we foster a supportive work culture that values your contributions. Experience a fulfilling career with us, where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Woodford
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle tricky situations with customers. We want to see your problem-solving skills shine during interviews!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips and maybe even put in a good word for you when you apply.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you're genuinely interested in joining our team.
We think you need these skills to ace Service Advisor in Woodford
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for providing top-notch customer service in your application. We want to see how you connect with customers and ensure they have a great experience!
Tailor Your CV and Cover Letter:Don’t just send the same old CV! Tailor it to reflect the skills and experiences that match the Service Advisor role. We love seeing candidates who take the time to align their application with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience without wading through fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of cars and parts. Being able to discuss mechanical awareness will show that you understand the role and can relate to customers' needs.
✨Customer Service is Key
Prepare examples of how you've delivered outstanding customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your commitment to providing excellent service.
✨Practice Your Communication Skills
Since strong communication is crucial for a Service Advisor, practice articulating your thoughts clearly. You might want to role-play with a friend or family member to get comfortable with building rapport and handling customer queries.
✨Be Organised and Efficient
Showcase your organisational skills by discussing how you manage your time and tasks. Prepare to explain how you would handle multiple customers and their needs simultaneously, as this is a vital part of the job.
