At a Glance
- Tasks: Deliver training solutions and support store colleagues in the Southwest region.
- Company: Join Savers, a brand dedicated to customer excellence and colleague development.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Dynamic role with opportunities for creativity and collaboration.
- Why this job: Make a real impact on customer service and colleague development.
- Qualifications: Experience in training and development, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
South West Region - Bristol / Swindon Area - Field Based
As a People Development Advisor at Savers, you will have a key role within our Learning & Development team supporting our store colleagues in the Southwest region and Savers Head Office. The primary purpose of the People Development Advisor is to deliver the corporate People Development Strategy through the implementation of training solutions across the Company.
You will be the voice of the customer, living and breathing the Savers brand, inspiring our colleagues, driving a customer first culture, building customer love in every touchpoint of our O+O platforms.
Key Responsibilities- Training & Development
- Support the design and implementation of the company Development Plan with People Development Manager.
- Launch online regular refresh training on key operational subjects to drive capability and excellent customer service.
- Support development programmes to feed the Talent Pool with capable candidates to support the Succession Plan.
- Support new store team capability to maximise the store following a successful launch.
- Drive internal succession through ongoing training and development across all areas within the Southwest region.
- Business Partnering
- Work collaboratively with the regional team as a true business partner to deliver fantastic customer service and achieve KPIs.
- Set the standard of fantastic customer service and through interactions with the regional team agree a clear plan to achieve.
- Helpful and Friendly
- Support the Customer Strategy and drive all key parts of great customer service through coaching and training store teams.
- Support the Region to drive KPI performance and ensure all training programmes are fully utilised.
- Customer Offer
- Train Store Teams, embedding a customer first mindset across the O+O platform, driving customer loyalty and long term value.
- Drive specific training interventions to improve the Customer Offer and measure through ROI.
- Provide on the spot training at every opportunity to rectify poor customer service through coaching key skills.
- Only deliver training initiatives which improve customer service and are a proven ROI.
- Further responsibilities
- Driving Capability
- Compliance Training
- Training Initiatives
- Monitoring Progress
This job is a good fit for you if you:
- Have exposure to or want to learn digital design, filming and editing is desirable.
- Are confident, resilient and self-motivated.
- Have the ability to effectively communicate, challenge and give feedback to others.
- Encourage teamwork & collaboration between colleagues and teams.
- Can build customer love in every touchpoint.
- Are confident using data to make tactical decisions.
- Actively develop your ability to use AI effectively while strengthening the Human touch, balancing AI efficiency with human coaching and empathy.
- Understand customer needs and empower our colleagues removing barriers to deliver great service.
What you will need:
- Experience in training and development including training delivery.
- HR / Training administration experience gained in a fast-paced environment.
- A highly organised approach to work and great attention to detail.
- To be IT literate and have good numeric and verbal reasoning skills.
- Due to store travel must hold a full UK driving license.
Regional People Development Partner — Customer Excellence in Woodford employer: Job Search Place Limited
At Savers, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee development and customer excellence. As a People Development Partner in the South West region, you will benefit from comprehensive training programmes, collaborative teamwork, and opportunities for career progression, all while contributing to a customer-first mindset that drives our success. Join us in creating a supportive environment where your skills can flourish and make a meaningful impact on our colleagues and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Regional People Development Partner — Customer Excellence in Woodford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, have a quick summary of your skills and experiences ready. Make it engaging and relevant to the role you're after, like the People Development Partner position.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Keep an eye on our listings and make sure your application stands out by tailoring it to each role.
We think you need these skills to ace Regional People Development Partner — Customer Excellence in Woodford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience in training and development, and how it aligns with our mission at StudySmarter. We want to see how you can bring that customer-first mindset to life!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you've successfully delivered training or improved customer service. We love seeing real-life applications of your talents.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can inspire and connect with others, so don’t be afraid to show us who you are and why you’re passionate about this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join the StudySmarter team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Savers Brand Inside Out
Before your interview, make sure you understand the Savers brand and its customer-first culture. Familiarise yourself with their values and how they drive customer loyalty. This will help you demonstrate your alignment with their mission during the conversation.
✨Showcase Your Training Experience
Be ready to discuss your previous training and development experiences in detail. Prepare specific examples of how you've successfully implemented training solutions or improved customer service in past roles. This will highlight your capability to deliver on the People Development Strategy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you had to coach a team member or improve customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Data-Driven Mindset
Since the role involves using data to make tactical decisions, be prepared to discuss how you've used data in your previous roles. Share examples of how you measured the success of training initiatives or improved KPIs through data analysis. This will show your analytical skills and strategic thinking.
