At a Glance
- Tasks: Support CCTV and alarm customers with queries and technical issues while managing reports.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Earn £12.71-£13.49 per hour, enjoy company perks, and receive training.
- Other info: Opportunity for additional shifts and company-funded SIA CCTV training.
- Why this job: Gain valuable experience in customer service and tech coordination while working flexible hours.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 30000 £ per year.
This is a varied role supporting CCTV and alarm customers across the UK, combining customer service, administration, and system coordination within a busy and supportive environment.
Set working hours: 2 days on Monday and Friday, 09:00 - 15:00.
You must be able to pass security vetting, provide 5 years of employment history and references, and explain any gaps in employment.
Day to Day
- Answer inbound calls and respond to customer emails
- Support customers with queries and basic technical issues
- Complete reports and general administration tasks
- Assist with CCTV and alarm system coordination
We would love to see
- Strong communication and organisational skills
- Good attention to detail
- A calm and professional approach
- Confident using Microsoft Office
And for you
- £12.71 per hour day shifts / £13.49 per hour night shifts
- Company funded training and development
- Pension, healthcare plan & staff perks
- Birthday off + generous holiday allowance
- Free parking & monthly pizza Fridays
Additional Shift Opportunities
There is also the opportunity to complete company funded SIA CCTV training and pick up additional evening and weekend shifts within the CCTV Control Room.
Extra shifts available
- Mon and Fri (17:00 - 20:00)
- Mon, Tues, Weds, Sunday (20:00 - 23:00)
- Saturday (14:00 - 20:00)
Duties would include
- Monitoring live CCTV feeds and alarm activations
- Identifying suspicious or unusual activity
- Responding to incidents and following escalation procedures
- Handling calls with customers, keyholders and security teams
- Logging incidents accurately onto internal systems
- Working across multiple screens within a fast paced environment
Part-Time Customer Service & CCTV Coordinator in Woodford employer: Job Search Place Limited
Join a dynamic team as a Part-Time Customer Service & CCTV Coordinator, where you will thrive in a supportive environment that values your contributions. With flexible working hours, competitive pay, and company-funded training opportunities, you can enhance your skills while enjoying perks like birthday leave and monthly pizza Fridays. This role not only offers a chance to develop professionally but also fosters a culture of teamwork and respect, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service & CCTV Coordinator in Woodford
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Part-Time Customer Service & CCTV Coordinator in Woodford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service & CCTV Coordinator role. Highlight your relevant experience in customer service and any technical skills that relate to CCTV systems. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves answering calls and responding to emails, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can handle customer queries like a pro.
Attention to Detail is Key:We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This reflects your ability to complete reports and manage administration tasks accurately, which is super important for this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with customer service principles and basic CCTV operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves answering calls and responding to emails, practice articulating your thoughts clearly. You might want to prepare examples of how you've handled customer queries or technical issues in the past. This will demonstrate your strong communication skills.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Bring a notepad to jot down important points and show that you can manage multiple tasks effectively. Mention any experience you have with administration or report writing, as attention to detail is key in this role.
✨Prepare for Security Vetting Questions
Since passing security vetting is crucial, be ready to discuss your employment history and any gaps. Have your references lined up and be honest about your background. This transparency will build trust with the interviewer and show that you’re serious about the role.
