At a Glance
- Tasks: Welcome patients and assist with queries in a friendly, efficient manner.
- Company: Join North Bristol NHS Trust, a leading healthcare provider with a supportive culture.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for career progression.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Make a real difference in patients' lives while developing your professional skills.
- Qualifications: Strong customer service skills and a calm, empathetic approach are essential.
The predicted salary is between 23970 - 25674 £ per year.
Centralised Outpatient Services at North Bristol NHS Trust support the clinical divisions and specialties to administer their outpatient services. The service comprises our patient facing Reception Team, our telephone and email based Patient Contact Centre and our administrative Booking and Referrals Teams. This is a dynamic service with opportunities for future development for staff who excel in their roles. This is a patient focused environment, where we are committed to supporting professional growth and career progression.
Candidates are invited to join our Reception Team, where we are looking for confident individuals who can bring their customer services and professional communication skills to the workplace. Attending hospital is often an anxious time for patients, and your calm, friendly and empathetic approach will be essential. You will be required to greet patients, carers and visitors and assist with multiple queries such as hospital transport issues and booking urgent follow up appointments. You will also be required to be a competent user of the Information Technology systems.
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered. North Bristol NHS Trust values all people as individuals. We aim to be an anti discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Responsibilities- To welcome patients, carers and visitors to various specialty appointments within the Trust.
- To be polite and friendly, dealing with queries in an efficient and timely manner.
- To ensure patient information is kept confidential and not shared with others.
- To respond to queries from patients, carers and visitors.
- To maintain a safe environment for patients and staff, raising concerns promptly if there are any safety or wellbeing issues.
- To keep patients informed if the clinics are overrunning.
- To liaise with and alert a clinician in the event of a patient becoming unwell and requiring prompt or immediate attention.
- To oversee patients awaiting transport, and liaise with the transport department in relation to patients still waiting.
- To hand over the care of patients awaiting transport at the end of the working day to the appropriate team (e.g., Discharge Lounge or Nurse in Charge).
- To take and action internal calls on the reception desk.
- To assist in quieter times with the packing and posting of letters to patients.
- To follow and adhere to Trust Quick Reference Guides (QRG) or Standard Operating Procedure (SOP) guidelines.
- To follow procedure for patients that do not attend (DNA) their appointment and ensure the necessary actions have been carried out on the day.
Outpatient Receptionist North Bristol NHS Trust in Woodford employer: Job Search Place Limited
North Bristol NHS Trust is an exceptional employer that prioritises the professional growth and development of its staff within a supportive and patient-focused environment. With over 12,000 employees, the Trust fosters a culture of inclusivity and diversity, ensuring that all team members feel valued and empowered to excel in their roles. Working at our award-winning hospital in Southmead not only offers the chance to make a meaningful impact on patients' lives but also provides numerous opportunities for career progression in a dynamic healthcare setting.
StudySmarter Expert Advice🤫
We think this is how you could land Outpatient Receptionist North Bristol NHS Trust in Woodford
✨Tip Number 1
Get to know the North Bristol NHS Trust inside out! Familiarise yourself with their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as an Outpatient Receptionist. Being calm, friendly, and empathetic is key, so make sure you can demonstrate these traits during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at North Bristol NHS Trust.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making your job search smoother.
We think you need these skills to ace Outpatient Receptionist North Bristol NHS Trust in Woodford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and supported individuals in the past, especially in a healthcare setting where empathy is key.
Be Professional and Friendly:Your written application should reflect a calm and friendly tone. Remember, you're applying for a role where you'll be the first point of contact for patients, so let your personality shine through while maintaining professionalism.
Tailor Your Application:Take the time to tailor your application to the specific role at North Bristol NHS Trust. Mention how your skills align with the responsibilities listed in the job description, like managing patient queries and using IT systems effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Receptionist. Familiarise yourself with the patient-focused environment and the importance of professional communication skills. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position requires a calm and friendly approach, prepare examples from your past experiences where you've successfully handled customer queries or difficult situations. Highlight how your empathetic nature can help ease patients' anxieties during their visits.
✨Practice IT Competence
As a competent user of Information Technology systems is essential, brush up on any relevant software or systems you might encounter. If possible, mention specific tools you've used in previous roles that relate to booking or managing appointments.
✨Emphasise Teamwork and Communication
The role involves liaising with various teams and departments, so be ready to discuss your teamwork experiences. Share how you’ve effectively communicated with colleagues to ensure smooth operations, especially in high-pressure situations.
