H&I Administrative Officer in Woodford

As an H&I Administrative Officer, you will play a vital role in supporting the delivery of life-saving diagnostic services for patients and donors across NHS Blood and Transplant. You will provide accurate, timely administrative support that keeps sensitive information flowing safely and efficiently, helping clinical teams make informed decisions. Working as part of a supportive team, you will liaise with colleagues, hospitals and external partners, ensuring every interaction reflects our commitment to care and quality. This is an opportunity to contribute to a service that truly makes a difference, while building your expertise, learning new systems and developing your career in a collaborative, purpose-driven environment. The working hours are Monday to Friday, 8am to 4pm daily and the role is based on site. Please note that handling blood samples is a key part of this role so you will need to be comfortable with this.

Main duties of the job:

• Deliver accurate administrative support to enable timely, high-quality diagnostic services for patients and donors.
• Manage enquiries confidently, providing clear, helpful responses and escalating where needed to maintain excellent service.
• Process patient and donor information with precision, ensuring confidentiality and data quality at all times.
• Coordinate the collection and dispatch of samples to meet clinical urgency and support patient care.
• Maintain and update laboratory systems, ensuring records, requests and reports are accurate and accessible.
• Support laboratory workflows by organising diaries, tracking urgent activity and keeping teams informed.
• Build positive relationships with colleagues, hospitals and partner organisations to support joined-up care.
• Prepare reports, documentation and meeting materials that help teams make informed decisions.
• Contribute to continuous improvement by supporting audits, training compliance and process updates.
• Work flexibly with colleagues to maintain service continuity and deliver a reliable, high-quality service.

What we offer:

• Generous annual leave - 27 days annual leave (pro rata for part time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns).
• Supportive learning culture - we've fostered a culture of continuous learning where colleagues are well led, engaged, and encouraged to grow.
• Health and wellbeing support - we offer confidential services including occupational health, employee assistance programme, and wellbeing resources.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

Qualifications:

• Minimum of GCSE grade C or above including English and Maths or equivalent qualification/experience.
• Demonstrates commitment to own continuous learning and development.

Experience:

• Communicate clearly and build positive working relationships with a wide range of people.
• Deliver excellent customer service, handling queries with empathy, tact and professionalism.
• Work accurately and stay organised when managing competing priorities.
• Use your initiative to prioritise tasks and manage your time effectively.
• Use Microsoft Office tools (Word, Excel, PowerPoint) confidently to produce and manage information.