At a Glance
- Tasks: Support CCTV and alarm customers with queries and technical issues in a dynamic environment.
- Company: Join a supportive team focused on customer service excellence.
- Benefits: Earn £12.71-£13.49 per hour, enjoy free parking, and monthly pizza Fridays.
- Other info: Flexible shifts available with opportunities for company-funded training.
- Why this job: Gain valuable experience while making a difference in customer safety.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 26500 - 27500 £ per year.
This is a varied role supporting CCTV and alarm customers across the UK, combining customer service, administration, and system coordination within a busy and supportive environment.
Set working hours: 2 days on Monday and Friday, 09:00 - 15:00.
You must be able to pass security vetting, provide 5 years of employment history and references, and explain any gaps in employment.
Day to Day
- Answer inbound calls and respond to customer emails
- Support customers with queries and basic technical issues
- Complete reports and general administration tasks
- Assist with CCTV and alarm system coordination
We would love to see
- Strong communication and organisational skills
- Good attention to detail
- A calm and professional approach
- Confident using Microsoft Office
And for you
- £12.71 per hour day shifts / £13.49 per hour night shifts
- Company funded training and development
- Pension, healthcare plan & staff perks
- Birthday off + generous holiday allowance
- Free parking & monthly pizza Fridays
Additional Shift Opportunities
There is also the opportunity to complete company funded SIA CCTV training and pick up additional evening and weekend shifts within the CCTV Control Room.
Extra shifts available
- Mon and Fri (17:00 - 20:00)
- Mon, Tues, Weds, Sunday (20:00 - 23:00)
- Saturday (14:00 - 20:00)
Duties would include
- Monitoring live CCTV feeds and alarm activations
- Identifying suspicious or unusual activity
- Responding to incidents and following escalation procedures
- Handling calls with customers, keyholders and security teams
- Logging incidents accurately onto internal systems
- Working across multiple screens within a fast paced environment
Flexible Customer Service in Woodford employer: Job Search Place Limited
Join a dynamic team as a Flexible Customer Service Coordinator, where you will thrive in a supportive environment dedicated to customer satisfaction. With competitive pay, company-funded training opportunities, and a culture that values work-life balance, including generous holiday allowances and fun perks like monthly pizza Fridays, this role offers not just a job but a pathway for personal and professional growth. Located in the UK, you'll be part of a forward-thinking organisation that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Customer Service in Woodford
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since this role involves answering calls and responding to emails, being clear and confident in your communication will make a great impression.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks effectively, as this is key for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and any additional shifts available.
We think you need these skills to ace Flexible Customer Service in Woodford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Flexible Customer Service role. Highlight your relevant experience in customer service and any technical skills that match what we're looking for.
Show Off Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. We want to see how you can convey information effectively, so don’t hold back!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, and ensure that all required information is included. This shows us that you have the attention to detail we value.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with CCTV and alarm systems, as well as common customer service scenarios. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires strong communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've handled customer queries or technical issues in the past. Remember, a calm and professional approach goes a long way!
✨Be Ready for the Technical Side
Brush up on your Microsoft Office skills and be prepared to discuss how you would handle basic technical issues. You could even mention any experience you have with monitoring systems or incident reporting, as this will demonstrate your readiness for the job.
✨Prepare for Employment History Questions
Since you'll need to provide a five-year employment history, think about how you'll explain any gaps. Be honest and focus on what you learned during those times. This shows integrity and helps build trust with your potential employer.
