At a Glance
- Tasks: Provide top-notch IT support at airports and troubleshoot tech issues on the go.
- Company: Join a dynamic global managed service provider with a focus on innovation.
- Benefits: Competitive salary, company vehicle, ongoing training, and career development.
- Other info: Flexible hours with opportunities for travel and growth in a vibrant team.
- Why this job: Be the face of tech support, making a real difference in busy airport environments.
- Qualifications: Hands-on IT support experience and strong problem-solving skills required.
The predicted salary is between 28000 - 30000 £ per year.
Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider? At ESP Global Services, we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Bristol and Cardiff. This is a home-based role with regional travel, plus occasional travel to other UK locations. You'll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.
What You'll Be Doing
As a Field Services Engineer, you'll be the face of ESP - solving problems, building trust, and keeping businesses running smoothly. Your responsibilities will include:
- Providing desktop support, troubleshooting hardware and standard operating system issues.
- Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns).
- Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals.
- Performing 'Break/Fix' support and managing add, move, and change requests.
- Delivering desk-side support including basic OS and off-the-shelf software administration.
- Managing service tickets efficiently, ensuring SLAs and quality standards are met.
- Updating internal and customer call management systems accurately and promptly.
- Escalating complex issues to the appropriate support teams when required.
Requirements
Key skills and experience:
- Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment.
- Up to 2 years' hands-on experience supporting PC and laptop hardware.
- Strong desktop support skills, including knowledge of current Windows operating systems.
- Basic understanding of enterprise LAN and WAN environments, including DNS, DHCP, VPN, and RDP.
- Ability to follow detailed scripts and technical guidance to complete more complex service tasks.
- Comfortable working at different customer locations at short notice.
- Flexible and adaptable, with the ability to work occasional 12-hour day or night shifts as required (supporting 24/7 airport operations).
- Strong written and verbal communication skills.
- A professional, customer-first mindset.
- A minimum of 5 years' UK work or educational history (required for airside security clearance checks).
Working Hours
This role is primarily Monday to Friday, 9:00 am – 5:30 pm. Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12-hour day or night shifts to support 24/7 operations.
What We Offer
- Basic salary of £28,000 – £30,000.
- Company vehicle.
- Mileage.
- On-call allowance (£20 per day, 1 week in every 2).
- Pension.
- Life assurance.
- Ongoing training and career development opportunities.
Field Services Engineer - Airport IT Support (UK Travel) in Woodford employer: Job Search Place Limited
At ESP Global Services, we pride ourselves on being an exceptional employer that values technology and customer service. Our dynamic work culture fosters collaboration and innovation, providing employees with ongoing training and career development opportunities. With a competitive salary, company vehicle, and the flexibility of a home-based role covering Bristol and Cardiff, we offer a unique chance to grow your IT career while making a meaningful impact in the airport environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer - Airport IT Support (UK Travel) in Woodford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Services Engineer - Airport IT Support (UK Travel) in Woodford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
