European Operations Administrator in Woodford

Simarco is an award-winning international logistics provider, driven by a deep understanding of the fast-paced nature of global trade. We specialise in delivering bespoke freight solutions across the UK, Europe, and worldwide, offering flexible, fully tailored services that are designed to meet the unique needs of our clients. We are delighted to be recruiting for an experienced European Operations Administrator to join our busy and successful European Operations Department and play a key role in ensuring the seamless coordination and delivery of our services.

Ideally, you will have previous experience working within Transport & Logistics Operations along with exceptional customer service and administration skills. Please note: Location for this role is important - ideally you will reside north side of Bristol, M5 Corridor, Gloucester or Stroud areas for easy driving access to the office. If you're detail-oriented, proactive, and experienced in European logistics operations, we'd love to hear from you!

Key Skills and Qualifications to succeed in this role:

• Experience of working within a customer service or administrative role desired.
• Experience working in a logistics role is desirable but not essential.
• Pass Grade in GCSE English & Math or Equivalent.
• Computer literate and able to learn how to use new systems effectively.
• Ability to work collaboratively as a team player.
• Confident using Microsoft packages such as Word, Excel, PowerPoint.
• Good attention to detail when handling data.
• Ability to manage time effectively and prioritise workload.
• Develop strong service relationships with customers and overseas agents to deliver efficient and effective service, including regular updates and ETAs.
• Ensure smooth internal communication between key departments - Customs, Transport, and Warehouse - to facilitate efficient loading and transport of customer goods.
• Create new shipments on our Transport Management System (TMS).
• Review customer invoices to ensure customs compliance in both the UK and EU.
• Provide completed load lists to the warehouse, manifests to agents, and Customs instructions while highlighting any discrepancies during the loading process.
• Resolve and manage customer/agent queries professionally and efficiently.
• Coordinate special collections and resolve issues with third-party hauliers as necessary.
• Collaborate with the team to align and streamline internal processes.

We can offer you:

• A highly competitive salary.
• 25 days annual leave, plus 8 bank holidays.
• Company Pension Scheme.
• Full training and support.
• Cycle to work scheme.
• Learning Management System for professional growth and development.
• Mental health forum in place to support with well being.
• A supportive and collaborative work environment.
• The chance to work with a leading logistics company committed to excellence.

Simarco International is committed to fostering a diverse, inclusive, and respectful working environment. We welcome applications from individuals of all backgrounds, and we value the unique perspectives that a diverse workforce brings. We are driven by our core values of Integrity, Communication, Accountability, and Innovation, which influence how we work, collaborate, and grow as a business.