Data-Driven Admin for Community Transfer Hub in Woodford

Are you an Administrator looking for a community job in a developing service? Our Community Transfer of Care Hub (CToCH) service is looking for an enthusiastic administrator to support the clinical and admin teams. There is a focus on data collection to evidence the difference new ways of working are having on flow through the system, bed days saved and improved patient experience.

The post will require you to work in close collaboration with colleagues from acute hospitals, social care, primary care, Pathway 2 home providers and our Integrated Care Board (ICB) and really make a difference for these service users and their families. We are developing new ways of working alongside acute hospital and local authority colleagues to support the service users admitted to acute hospital beds to leave hospital in a safe and timely way and maximise capacity of community resources. The Service currently operates 08:00 - 18:00, 7 days a week including Bank Holidays.

Main duties of the job

This role supports the delivery of the admin component within the Community Transfer of Care Hub (CToCH). As a CToCH administrator, you will work alongside the Admin lead to provide comprehensive admin support to health and social care professionals, hospitals, GPs, service-users, their relatives and carers and other stakeholders both within Sirona and in the wider health community. You will be required to answer telephone enquiries in a friendly and professional manner, ensuring effective and accessible communication with staff, service users, the general public and any others as appropriate. This admin role involves maintaining accurate and up to date patient records and data collated in the Sirona IT systems the electronic patient record, databases and locally held spreadsheets.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire. Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve. Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position. Please note, we cannot offer a Certificate of Sponsorship for this role. If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application. If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted. Interviews will take place in person.

Person Specification

• Functional literacy and numeracy level 3/ GSCE grade A-C or equivalent including English Language and Mathematics
• NVQ 3 Business and Administration or equivalent experience

Skills, knowledge and experience

• Ability to take responsibility for tasks and to work autonomously if needed
• Ability to manage time, work under pressure and build efficient working practices
• Experience of working in a demanding office environment and meeting deadlines
• Trained in a range of systems /IT Clinical System and Microsoft Office
• Able to handle sensitive and confidential issues and recognise the need for discretion and confidentiality
• Previous acute or community care experience
• Proven ability to maintain effective workload prioritisation
• Previous experience of Cloud based telephony systems
• Previous use of EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a year per annum, pro rata.