At a Glance
- Tasks: Help customers with life assurance, savings, and investments while providing exceptional service.
- Company: Join Diligenta, a leading provider in the UK Life Assurance and Pensions market.
- Benefits: Enjoy 31 days annual leave, competitive salary, and a supportive wellbeing programme.
- Other info: Be part of a diverse team with great career development opportunities.
- Why this job: Make a real difference in people's lives during important moments.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 26228 - 26228 £ per year.
You'll be joining a people and technology driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers plan for retirement, access investments, update personal information, or support families during bereavements, you'll ensure a seamless experience during the moments that matter.
Salary: £26,228
Hours: Monday - Friday, 8:30am - 6:00pm
Location: Bristol Lake view, Bristol, BS34 8SW
Benefits:
- Accredited Real Living Wage employer
- No weekend or evening working
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching)
- Group Life Assurance and Group Income Protection
- Supportive people policies - Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance, and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expansive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest free season ticket loans
Candidate Profile:
- Passionate about delivering a seamless customer experience with empathy and respect, remaining calm under pressure
- Excellent listeners with strong verbal and written communication skills, able to simplify complex matters while providing outstanding service
- Great problem solvers, flexible, and adaptable to changing priorities
- Comfortable switching between multiple IT applications with attention to detail
- Proficient in Microsoft Office (Word & Excel)
- Excited to work with a diverse community and be part of a supportive workplace culture
- Passionate about learning and sharing knowledge to enhance skills and develop best practice
- Focused on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence
About the Company:
Established in 2005, Diligenta is the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions by handling some of the most difficult and important calls a person can ever make. Customer service is at the heart of everything we do. We deliver exceptional service on behalf of many well known brands, supported by a unique technology solution that benefits over 23 million customers - that's one in three people in the UK. We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
Customer Service Representative - Bristol in Woodford employer: Job Search Place Limited
Diligenta is an exceptional employer located in Bristol, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With benefits such as 31 days of annual leave, a contributory pension scheme, and a focus on personal growth, employees are empowered to thrive both personally and professionally while making a meaningful impact in the lives of customers during pivotal moments.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Bristol in Woodford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - Bristol in Woodford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
