At a Glance
- Tasks: Provide top-notch customer service via calls and emails, resolving queries efficiently.
- Company: Join a diverse and inclusive team at Ayvens in Bristol.
- Benefits: Enjoy a competitive salary, annual leave, and wellness perks.
- Other info: Flexible work-life balance with opportunities for personal development.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 27030 - 27030 £ per year.
We’re looking for a Customer Service Executive to join our Corporate Care team located in Lyde Green, Bristol (BS16 7LB) on a permanent basis. In this role, you’ll provide a professional, responsive front‑line service to drivers, fleet customers and partner organizations. Acting as the first point of contact, you’ll handle calls and emails, resolving queries efficiently and effectively. You’ll take ownership of each query from start to finish, ensuring customers receive clear, accurate information and a positive experience at every interaction.
Key responsibilities
- Handle incoming calls and emails from drivers, fleet contacts and partners
- Resolve customer queries quickly and accurately, taking full ownership of outcomes
- Work with internal teams to ensure more complex issues are followed through to resolution
- Provide clear and timely updates to customers to minimise repeat contact
- Deliver tasks and processes in line with agreed service levels (SLAs)
- Use internal systems effectively to manage queries and track activity
- Build strong relationships and trust with customers through professional, friendly service
Skills & Experience
- Strong communication skills, both written and verbal
- Excellent customer service and the ability to build rapport quickly
- Calm and professional approach when handling customer queries
- Strong organisational skills and attention to detail
- Able to manage workload and prioritise effectively
- Comfortable using systems and learning new tools
- Problem solving and ability to look for process improvements
- Ability to influence others and manage difficult situations
What we offer
- Salary £27,030 per annum
- Competitive pension scheme
- Annual salary review and bonus scheme
- Give As You Earn (GAYE) scheme
- Employee referral scheme (£1,000)
- Retail discounts programme
- GymFlex membership options
- Cycle to Work scheme
- Health & Wellbeing Life Assurance
- Health assessment options
- Travel insurance
- Dental insurance
- Critical illness cover
- Personal accident insurance
- 25 days’ annual leave + an additional Celebration Day
- 37.5 hour week, Monday to Friday, no weekends
- Holiday buy & sell scheme
- Volunteer days
- Time allocated for personal development
- Study support (where applicable)
- Free parking
- EV charging points
- Bike storage & shower facilities
- Complimentary breakfast
- Staff and social events
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
Customer Service Executive in Woodford employer: Job Search Place Limited
At Ayvens, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture in the heart of Lyde Green, Bristol. As a Customer Service Executive, you'll enjoy competitive financial benefits, generous annual leave, and opportunities for personal development, all while working in a dynamic environment that values your contributions and fosters growth. Join us to be part of a team that prioritises employee well-being and celebrates diversity, ensuring every voice is heard and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Woodford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ayvens. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Building rapport is key in customer service, so let your personality shine through while remaining professional.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Executive position.
We think you need these skills to ace Customer Service Executive in Woodford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience and skills that match the job description, especially your communication and problem-solving abilities.
Showcase Your Customer Service Skills:In your application, give examples of how you've provided excellent customer service in the past. We want to see how you handle queries and build rapport with customers, so share specific stories that demonstrate your approach.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will show us that you can communicate effectively, which is key for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member, focusing on how you would handle customer queries. This will help you feel more at ease during the actual interview.
✨Showcase Problem-Solving Abilities
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Think of situations where you took ownership of a problem and successfully navigated it to resolution. This will demonstrate your ability to handle queries effectively, which is key for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools you'll be using, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
