At a Glance
- Tasks: Support training and development for store teams, driving customer service excellence.
- Company: Join Savers, a brand dedicated to inspiring colleagues and enhancing customer experiences.
- Benefits: Competitive salary, opportunities for growth, and a dynamic work environment.
- Other info: Field-based role with travel across the Southwest region.
- Why this job: Make a real impact by shaping the future of customer service in retail.
- Qualifications: Experience in training and development, strong communication skills, and a passion for teamwork.
The predicted salary is between 30000 - 40000 £ per year.
South West Region - Bristol / Swindon Area - Field Based
As a People Development Advisor at Savers, you will have a key role within our Learning & Development team supporting our store colleagues in the Southwest region and Savers Head Office. The primary purpose of the People Development Advisor is to deliver the corporate People Development Strategy through the implementation of training solutions across the Company.
You will be the voice of the customer, living and breathing the Savers brand, inspiring our colleagues, driving a customer first culture, building customer love in every touchpoint of our O+O platforms.
Key Responsibilities- Support the design and implementation of the company Development Plan with People Development Manager.
- Launch online regular refresh training on key operational subjects to drive capability and excellent customer service.
- Support development programmes to feed the Talent Pool with capable candidates to support the Succession Plan.
- Support new store team capability to maximise the store following a successful launch.
- Drive internal succession through ongoing training and development across all areas within the Southwest region.
- Work collaboratively with the regional team as a true business partner to deliver fantastic customer service and achieve KPIs.
- Set the standard of fantastic customer service and agree a clear plan to achieve it.
- Support the Customer Strategy and drive all key parts of great customer service through coaching and training store teams.
- Support the Region to drive KPI performance and ensure all training programmes are fully utilised.
- Embed a customer first mindset across the O+O platform, driving customer loyalty and long term value.
- Drive specific training interventions to improve the Customer Offer and measure through ROI.
- Provide on the spot training at every opportunity to rectify poor customer service through coaching key skills.
- Only deliver training initiatives which improve customer service and are a proven ROI.
- Driving Capability
- Compliance Training
- Training Initiatives
- Monitoring Progress
This job is a good fit for you if you:
- Have exposure to or want to learn digital design, filming and editing is desirable.
- Are confident, resilient and self-motivated.
- Have the ability to effectively communicate, challenge and give feedback to others.
- Encourage teamwork & collaboration between colleagues and teams.
- Can build customer love in every touchpoint.
- Are confident using data to make tactical decisions.
- Actively develop your ability to use AI effectively while strengthening the Human touch, balancing AI efficiency with human coaching and empathy.
- Understand customer needs and empower our colleagues removing barriers to deliver great service.
What you will need:
- Experience in training and development including training delivery.
- HR / Training administration experience gained in a fast-paced environment.
- A highly organised approach to work and great attention to detail.
- To be IT literate and have good numeric and verbal reasoning skills.
- Due to store travel must hold a full UK driving license.
People Development Advisor in Woodford Green employer: Job Search Place Limited
At Savers, we pride ourselves on being an exceptional employer, particularly for the People Development Advisor role in the vibrant South West region. Our commitment to employee growth is evident through tailored training programmes and a collaborative work culture that fosters teamwork and innovation. With a focus on customer service excellence and a supportive environment, we empower our colleagues to thrive and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land People Development Advisor in Woodford Green
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, have a quick summary of your skills and experiences ready. Make it engaging and tailored to the role you're after, like the People Development Advisor position.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace People Development Advisor in Woodford Green
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the People Development Advisor role. Highlight your experience in training and development, and how it aligns with our corporate People Development Strategy. We want to see how you can inspire our colleagues and drive a customer-first culture!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you've successfully delivered training or improved customer service. We love seeing real-life applications of your abilities!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is confident, resilient, and self-motivated. Share your passion for learning and development, and how you can build customer love at every touchpoint!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Job Search Place Limited
✨Know the Savers Brand Inside Out
Before your interview, make sure you understand Savers' mission and values. Familiarise yourself with their customer service approach and how they implement their People Development Strategy. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Prepare Examples of Your Training Experience
Think of specific instances where you've successfully delivered training or developed programmes in a fast-paced environment. Be ready to discuss how these experiences can translate into supporting Savers' store teams and enhancing customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a People Development Advisor, effective communication is key. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've given feedback or challenged others in a constructive way, as this will highlight your ability to foster teamwork and collaboration.
✨Demonstrate Your Data-Driven Decision Making
Be prepared to talk about how you've used data to inform your training initiatives or improve performance in previous roles. Savers values a customer-first mindset, so showing that you can balance AI efficiency with human coaching will set you apart. Think of examples where your decisions led to measurable improvements.
