At a Glance
- Tasks: Lead customer service for a major retail client, coordinating packaging artwork projects.
- Company: Dynamic reprographics and packaging artwork business with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Great chance to build relationships and enhance your career in a supportive environment.
- Why this job: Join a vibrant team and make an impact in the fast-paced FMCG industry.
- Qualifications: Experience in project management and understanding of packaging processes required.
The predicted salary is between 35000 - 45000 £ per year.
The Project Manager acts as the day-to-day customer service lead for a major retail client within our reprographics and packaging artwork business. This role is supplier and printer-facing and service-driven, focused on coordinating packaging artwork projects, managing pack changes and ensuring a smooth, efficient and high-quality service from brief through to final approved artwork. An understanding of FMCG packaging and print processes is essential.
Key Responsibilities – Customer & Project Coordination
- Act as a point of contact for the AM, supplier and printer delivering a professional and responsive service
- Coordinate new and updated packaging artwork projects across the client's brand portfolio
- Manage the end-to-end pack change process, including artwork updates, repro, proofs and approvals
- Maintain all internal systems and job status reports
Briefing, Artwork & Approvals
- Gather accurate briefs and submit them to the production team
- Ensure all briefs are clear and concise containing all relevant information from the AM for production to work to right first time
- Collate artwork amends and manage feedback between client and production
- Coordinate and lead Banton Handover meetings, issuing actions and minutes
- Ensure all artwork is approved by relevant client departments before final file release
- Advise on print and technical feasibility with support from internal print and technical teams
Timeline & Issue Management
- Communicate key milestones and critical path timelines to all stakeholders
- Monitor progress and elevate risks or delays where appropriate
- Support press attendance and print sign-off when required
Relationship & Service Management
- Build and maintain strong working relationships with client teams and print suppliers
- Always represent SGX professionally within the client environment
- Develop a strong understanding of the client's culture and ways of working
- Identify opportunities for continuous improvement across client and internal processes
Skills & Experience
- Strong organisational and coordination skills
- Experience managing multiple packaging or artwork projects in an FMCG environment
- Good understanding of print processes and packaging materials
- High attention to detail and ability to remain calm under pressure
- Confident communicator with strong customer service skills
- Proficient in Microsoft Office
- Experience working with FMCG brands or retailers
- Willingness to work overtime when required
Personal Attributes
- Proactive and able to work independently
- Service-focused with strong empathy and listening skills
- Process-driven and solutions-oriented
- Confident working with stakeholders at all levels
- Collaborative team player with a professional presence
Project Manager in Witham employer: Job Search Place Limited
As a Project Manager at our dynamic reprographics and packaging artwork firm, you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. Our commitment to excellence is reflected in our strong relationships with major retail clients, offering you the opportunity to work on impactful projects in the FMCG sector while enjoying a range of benefits including flexible working arrangements and professional development programmes. Join us in a vibrant location where your contributions are valued, and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager in Witham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace Project Manager in Witham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
