At a Glance
- Tasks: Deliver exceptional customer service and engage with hobbyists in a vibrant store environment.
- Company: Join Warlord Games, a fast-growing hub for historical wargaming enthusiasts.
- Benefits: Enjoy competitive pay, discounts, and fun events like a Christmas party.
- Other info: Flexible zero hours role with opportunities to organise exciting hobby events.
- Why this job: Be part of a passionate community and help others fuel their gaming passion.
- Qualifications: Outgoing personality and a drive to learn about historical wargaming.
The predicted salary is between 12 - 13 £ per hour.
Our recently opened Warlord Games Wigan store is not just a shop - it's a hub for the hobby community. We're currently recruiting for zero hours staff to support the North West Community Manager who runs the store and is responsible for building the hobby in the region. You'll be helping in the store in busy periods as well as providing cover for when the Community Manager isn't available.
Responsibilities
- Delivering exceptional customer service to everyone who enters the store
- Demonstrating how to play our games to new players
- Teaching basic painting and modelling skills
- Keeping the store clean and tidy, and well stocked
- Expanding the store's range of painted models and terrain
- Organising and running hobby events
- Assisting with opening and closing the store
Full training on all aspects of the job will be provided.
About Warlord Games
Warlord Games is a fast paced and growing company based in Nottingham, UK with employees in the USA and Europe as well as the UK. In house, we design and manufacture the models and rules for historical and science fiction tabletop games. Our products are sold worldwide through direct sales teams and the Warlord Games website, at events and our retail stores. Our vision is simply to become the best historical wargames manufacturer in the world!
Key Requirements
You’ll need to be an outgoing and passionate champion of historical wargaming. As well as providing brilliant customer service to everyone who walks in the store you’ll be engaging with hobbyists to understand their interests, helping them develop their skills and find the products to fuel their passion. Previous retail experience isn’t necessary, but you’ll need to demonstrate an ability to interact positively with a range of people. You don’t need to be the best painter or have an encyclopaedic knowledge of the rules or historical periods, but you do need to be driven to constantly improve your knowledge and skills, and to help other people do the same. On top of the basics of keeping the store well stocked and clean, you’ll help plan, organise and promote hobby events, so you’ll need to show initiative and have good personal organisation. You may occasionally open or close the store so you’ll need to be reliable and trustworthy.
Location
This role is based in the Wigan store
Salary
Starting hourly rate of £12.71
Hours
Zero hours
Benefits
At Warlord we offer great benefits to our employees, including a pension scheme (when eligible), an employee assistance programme, Warlord Games discounts, free car parking, a Christmas party and onsite gaming facilities.
How to Apply
Please apply here by sending us your CV and a covering letter, letting us know how your experiences and skills would be a great fit for this role at Warlord Games.
Wigan Store Sales Assistant (zero hours) employer: Job Search Place Limited
Warlord Games is an exceptional employer that fosters a vibrant work culture centred around the hobby community in Wigan. With a focus on employee growth, we provide comprehensive training and opportunities to engage with passionate hobbyists while enjoying benefits like discounts, a pension scheme, and onsite gaming facilities. Join us in our mission to become the best historical wargames manufacturer in the world, all while working in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Wigan Store Sales Assistant (zero hours)
✨Connect with the Community
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Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
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We think you need these skills to ace Wigan Store Sales Assistant (zero hours)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
