At a Glance
- Tasks: Create unforgettable experiences for guests and owners at Brokerswood Holiday Park.
- Company: Join Haulfryn, a leading holiday park operator with 90 years of family values.
- Benefits: Enjoy discounted holidays, meals, 30-35 days holiday, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth in a beautiful setting.
- Why this job: Be part of a community-focused team that values sustainability and exceptional service.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude.
The predicted salary is between 27248 - 27248 £ per year.
Join Our Team at Brokerswood Holiday Park!
Location: Brokerswood Holiday Park, BA13
Salary: £27,248 per annum
Hours: Full-time, 40 hours per week
Job Type: Permanent
Are you a warm, organized and people-focused professional who loves creating great experiences for guests and owners? At Haulfryn, we're proud to offer exceptional holiday experiences across the UK - and we're looking for a Customer Relations Assistant to help us deliver outstanding service to our welcoming community at Brokerswood Holiday Park.
Why Join Us?
- Discounted Holidays at our picturesque UK holiday parks
- Discounted Meals at on-site restaurants
- 30 Days Holiday (including bank holidays), increasing to 35 days with service
- Company Sick Pay
- Pension Scheme & Life Assurance
- Be part of a business with 90 years of family values and a commitment to sustainability
What You'll Do
- Support the Customer Relations Co-ordinator with the smooth daily running of the department
- Help ensure guests and lodge owners enjoy a seamless, memorable experience from arrival to departure
- Assist with communications, keeping owners and guests informed with timely and engaging updates
- Support the organisation and delivery of owner events and the park's annual social calendar
- Respond to guest and owner enquiries professionally and promptly, resolving issues where possible
- Work closely with reception, housekeeping, and maintenance teams to maintain high accommodation and presentation standards
- Maintain accurate records including ANPR, ParcVu and guest/owner information
- Assist with reception and front-of-house duties, including supporting the park shop
- Support reservations and booking processes, coordinating with internal teams and partners
- Process payments and maintain accurate financial and administrative records
- Assist with stock checks for shop goods, linen and accommodation supplies
- Help prepare newsletters, updates and owner communications in partnership with the central marketing team
- Deputise for the Customer Relations Co-ordinator when required
Who We're Looking For
- Previous experience in customer service or hospitality (holiday park experience desirable)
- Excellent communication and interpersonal skills
- Confidence using Microsoft Office and digital systems
- Strong organisational skills and exceptional attention to detail
- A proactive, professional, and caring approach to guest service
- Ability to multitask and stay calm in a fast-paced environment
- A reliable and flexible attitude, with the ability to work both independently and as part of a team
- Full UK driving licence (preferred)
Why Choose Haulfryn?
- Exceptional Locations: Work in a place that inspires
- Family Values: Join a supportive, community-focused team
- Nurturing Nature: Sustainability is at the heart of what we do
Inline with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Customer Relations Assistant in Westbury employer: Job Search Place Limited
At Haulfryn, we pride ourselves on being an exceptional employer, offering a supportive and inspiring work environment at Brokerswood Holiday Park. With 90 years of family values, we provide our team with generous benefits including discounted holidays, meals, and a comprehensive pension scheme, alongside ample opportunities for personal and professional growth in a community-focused setting. Join us to create memorable experiences for our guests while working in a picturesque location that champions sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant in Westbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Assistant in Westbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
