At a Glance
- Tasks: Engage with residents, provide updates, and ensure smooth communication during infrastructure projects.
- Company: Dynamic company focused on critical infrastructure and community engagement.
- Benefits: Opportunities for personal and professional development in a diverse environment.
- Other info: Join a supportive team that values inclusivity and personal growth.
- Why this job: Make a real difference in people's lives while developing your career in property services.
- Qualifications: Experience in resident liaison or community engagement, excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About United Infrastructure
United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Equal Opportunities
At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.
Job Description
As a vital member of our team, you will make a genuine difference to the lives of the people we work with and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. Ensure residents are aware of the works processes and communicate updates/changes accordingly. Coordinate handover of keys to site teams. Provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
Qualifications
- Experience in a contractor or client side resident liaison / community engagement role, preferably within planned or reactive maintenance or asset management.
- Excellent communicator with the confidence to manage sometimes difficult situations.
- Resilient under pressure, respecting discretion and respect in a public facing role.
What We Offer
We invest in our people and firmly believe that our workforce is our most valuable asset. We provide opportunities for personal and professional development in a fast paced, diverse and ambitious environment.
Application Process
United Infrastructure operates a direct sourcing model and does not accept speculative CVs from recruitment agencies. Any CVs submitted without prior agreement will be considered a gift and the candidate will be deemed to have been introduced directly. No fees will be payable in these circumstances.
Resident Liaison Officer in West Town employer: Job Search Place Limited
At United Infrastructure, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution. As a Resident Liaison Officer, you will not only play a crucial role in enhancing community relations but also benefit from extensive personal and professional development opportunities in a dynamic environment. Our commitment to employee growth, coupled with our focus on delivering impactful infrastructure projects, makes us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in West Town
✨Tip Number 1
Get to know the company! Research United Infrastructure and understand their projects and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for the interview by practising common questions related to resident liaison roles. Think about how you would handle difficult situations and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen directly by the hiring team. Plus, it shows you’re serious about joining United Infrastructure.
We think you need these skills to ace Resident Liaison Officer in West Town
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Resident Liaison Officer role shine through. We want to see how much you care about making a difference in the community and how your experience aligns with our mission at United Infrastructure.
Tailor Your CV:Make sure to customise your CV for this specific role. Highlight your relevant experience in community engagement or property services, and don’t forget to mention any skills that demonstrate your ability to handle challenging situations with grace – we love that!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us without any hiccups. Plus, you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand United Infrastructure's mission and values. Familiarise yourself with their recent projects and how they engage with residents. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively communicated with residents or clients in the past, especially in challenging situations. This will demonstrate your ability to manage expectations and maintain positive relationships.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with a frustrated resident. Think through potential scenarios beforehand and outline your approach. This will help you convey your problem-solving skills and resilience under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, ongoing projects, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
