At a Glance
- Tasks: Deliver top-notch customer service and support for motorsport events.
- Company: Join MotorSport Vision, Europe's leading race circuit operator.
- Benefits: Enjoy up to 31 days holiday, staff passes, discounts, and training opportunities.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Kickstart your career in motorsport while providing exceptional customer experiences.
- Qualifications: Previous customer service experience and a passion for motorsport required.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about motorsport and thrive on providing a first class customer service? MotorSport Vision (MSV), Europe's leading race circuit operator, is seeking a dedicated Customer Service Advisor to join the dynamic team based in its Head Office, located at the historic Brands Hatch Circuit in Kent. At MSV, we pride ourselves on delivering fantastic motorsport events and experiences at our renowned circuits across Europe: Brands Hatch, Donington Park, Snetterton, Oulton Park, Cadwell Park, Bedford Autodrome and Circuito De Navarra.
As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive exceptional support both prior to and after their time at our venues.
Key responsibilities of a Customer Service Advisor:- Providing outstanding service to external customers
- Handling general queries about race meetings, driving experiences and other relevant products via email and telephone
- Providing advice, guidance, support and signposting
- Resolving any customer concerns and issues, with support from the wider management team
- Assisting with the administration and fulfilment of race meeting tickets and voucher gift packs
- Day to day use of Microsoft Outlook, Word and Excel as well as custom in-house business systems
- Fielding inbound sales calls for tickets, season passes and driving experiences
- Previous office based customer service experience
- Attention to detail and a high level of accuracy
- Excellent spoken and written English
- A passion for delivering a first class customer experience
- Ability to thrive within a fast paced environment
- A full UK driving licence (essential due to location)
In return, MotorSport Vision offers:
- Up to 31 days holiday (including Bank Holidays)
- A staff pass allowing access for yourself and a guest to attend events at all MSV circuits
- Access to our MSV Hub platform, giving you access to discounts at 100s of retailers across the UK
- Discounted food and drink when working on site
- Training opportunities
- A workplace pension
- Free parking
This role is a fantastic opportunity for somebody who is looking to start a career in the motorsport or customer service sector. Due to the location of Brands Hatch circuit, a full UK driving licence is essential for the role. You will be expected to work a 42.5 hour work week, Monday - Friday, with occasional weekend work for our large, promoted events.
Customer Service Advisor in West Kingsdown employer: Job Search Place Limited
MotorSport Vision (MSV) is an exceptional employer for those passionate about motorsport and customer service, offering a vibrant work culture at the iconic Brands Hatch Circuit in Kent. With generous benefits such as up to 31 days of holiday, access to thrilling events, and opportunities for professional growth, MSV fosters an environment where employees can thrive while delivering outstanding experiences to customers. Join us and be part of a dedicated team that values excellence and teamwork in the heart of motorsport.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in West Kingsdown
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in West Kingsdown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
