At a Glance
- Tasks: Support students through their journey, providing information and guidance in person, via phone, or email.
- Company: Join Derby College Group, a supportive and innovative educational institution.
- Benefits: Enjoy great perks like discounts, pension contributions, and continuous development opportunities.
- Other info: Be part of a diverse team committed to inclusion and student welfare.
- Why this job: Make a real difference in students' lives while working in a collaborative and friendly environment.
- Qualifications: Strong communication skills, organisation, and knowledge of data protection are essential.
The predicted salary is between 24000 - 28000 £ per year.
Fixed term maternity cover till May 2027.
Student Services Advisor Derby College Group (DCG) is recruiting a Student Services Advisor to join our Student Services team at the Broomfield Campus, supporting our other campuses as required. DCG supports 13,000 students studying full‑time, part‑time or via distance learning on a wide range of programmes including academic, vocational, apprenticeships and higher education. The student is at the heart of everything we do, and we pride ourselves on providing an excellent level of customer service throughout their journey at DCG.
The Opportunity
The Student Services team is the first port of call for students throughout their entire journey with DCG, from the application/admissions process to when they require information, advice or guidance (IAG). In this role you’ll be a pivotal member of the Student Services team, providing support to students in person, via telephone or email. You’ll be part of a strong flexible customer‑focused team dedicated to supporting our students through their journey with us.
About you
To excel within this role, you’ll have great interpersonal and communication skills, be highly organised and have good attention to detail. You’ll also have knowledge of data protection and GDPR compliance.
Benefits
- Membership of the Local Government Pension Scheme with a 19.9% employer contribution
- Discount at our Ofsted rated ‘Outstanding’ onsite Little Explorers Nursery
- TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
- Discounts on East Midlands Railway Annual Season Tickets
- Microsoft Office for FREE with 1TB of OneDrive cloud storage
- Discount on treatments at SENSI our onsite salon at the Roundhouse
- Flint Bishop Solicitors - free will writing, 1‑hour free consultation with family department, 10% discount on Conveyancing services
- Continuous development and progression opportunities
- Free eye tests with Specsavers
- Employee Assistance Programme
- Cycle to Work Scheme
Diversity, Inclusion and Belonging
We are committed to creating an inclusive workplace which promotes and values diversity. We welcome all talent irrespective of age, disability, neuro‑divergence, sex, gender identity and gender expression, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process.
Safeguarding statement
DCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974 and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. An online search of the preferred candidate is completed to help identify any incidents or issues that have happened, and are publicly available online, which the college may need to explore with the candidate further. It is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.
Student Services Adviser in West Hallam employer: Job Search Place Limited
Derby College Group (DCG) is an exceptional employer that prioritises the well-being and development of its staff while fostering a collaborative and inclusive work culture. With a strong commitment to employee growth, DCG offers numerous benefits including a generous pension scheme, continuous professional development opportunities, and various discounts, all within a supportive environment dedicated to enhancing the student experience. Located at the Broomfield Campus, you will be part of a dynamic team that values optimism, equity, and kindness, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Adviser in West Hallam
✨Tip Number 1
Network like a pro! Reach out to current or former Student Services Advisers at DCG on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills align with DCG's values of optimism, equity, kindness, and innovation. Show them you’re a perfect fit!
✨Tip Number 3
Be ready to showcase your customer service skills. Have examples from past experiences where you’ve gone above and beyond for students or clients. This will highlight your dedication to their journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DCG team!
We think you need these skills to ace Student Services Adviser in West Hallam
Some tips for your application 🫡
Show Your Passion for Student Support:When writing your application, let your enthusiasm for helping students shine through. We want to see how you can contribute to our mission of providing excellent customer service and support throughout their journey at DCG.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to communication and organisation, as these are key for the Student Services Adviser role.
Highlight Relevant Experience:Make sure to mention any previous roles or experiences that relate to student services or customer support. We love seeing how your background aligns with what we do at DCG, so don’t hold back!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the Student Services team.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Familiarise yourself with Derby College Group's values and mission. Understand the role of a Student Services Adviser and how it fits into the student journey. This will help you demonstrate your enthusiasm and alignment with their goals during the interview.
✨Showcase Your Interpersonal Skills
As a Student Services Adviser, you'll be interacting with students daily. Prepare examples of how you've successfully communicated or resolved issues in previous roles. Highlight your ability to listen actively and provide empathetic support.
✨Be Organised and Detail-Oriented
Bring along any necessary documents, such as your CV and references, neatly organised. During the interview, mention specific instances where your attention to detail made a difference in your work. This will show that you understand the importance of these skills in the role.
✨Understand Data Protection
Brush up on your knowledge of data protection and GDPR compliance, as this is crucial for the role. Be ready to discuss how you would handle sensitive information and ensure confidentiality when supporting students.
