At a Glance
- Tasks: Lead and motivate hotel teams to deliver outstanding customer experiences.
- Company: Travelodge, a rapidly expanding hotel chain with over 600 locations.
- Benefits: Competitive salary, annual bonus, flexible hours, and generous discounts.
- Other info: Inclusive workplace focused on employee wellbeing and career growth.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in leading teams in customer service environments.
The predicted salary is between 34000 - 34000 £ per year.
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.
As a Hotel Manager at Travelodge Solihull, on a Full Time or Part Time basis, you would be responsible for leading, coaching and motivating the hotel teams. Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking and health & safety
- Driving awareness and engagement for our Team Members to earn more through our incentive schemes
Why Travelodge? Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues' wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this 'Better Me'.
Who will this appeal to? You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
What are the extra benefits of working for Travelodge?
- £34,000 (FTE)
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
Does a Full Time or Part Time career as a Hotel Manager appeal to you? Then click 'apply' now. We'd love to hear from you.
Hotel Manager in West Bromwich employer: Job Search Place Limited
Travelodge is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where team members can thrive. With flexible working hours, competitive salaries, and a range of benefits including generous discounts and annual bonuses, we ensure our Hotel Managers feel valued and empowered to lead their teams in delivering outstanding customer experiences. Join us at Travelodge Solihull, where your career progression is as important to us as it is to you.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in West Bromwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travelodge. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the Hotel Manager role, especially around leading teams and delivering excellent customer service.
✨Tip Number 3
Show your personality! When you’re in the interview, let your friendly and engaging nature shine through. Remember, they want someone who can lead a team and create a welcoming atmosphere, so be yourself and let your passion for hospitality come across.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Hotel Manager position.
We think you need these skills to ace Hotel Manager in West Bromwich
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see how you put customers at the heart of everything you do, so share specific examples that highlight your dedication to creating outstanding experiences.
Tailor Your CV:Make sure your CV is tailored to the Hotel Manager role. Highlight your leadership experience and any relevant skills in the hospitality industry. We love seeing how your background aligns with our values and the responsibilities of the position.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you outline your key achievements and how they relate to the job description without rambling on.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Travelodge!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
As a Hotel Manager, customer service is at the heart of everything you do. Brush up on your customer service principles and be ready to share examples of how you've successfully handled guest complaints or improved customer experiences in the past.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading and motivating teams. Think of specific instances where you’ve coached team members or implemented personal development plans. This will demonstrate your ability to inspire and manage a diverse team effectively.
✨Familiarise Yourself with the Brand
Research Travelodge’s values, mission, and recent developments. Understanding their commitment to customer experience and employee wellbeing will help you align your answers with what they’re looking for, showing that you’re genuinely interested in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle situations like managing a busy shift or addressing maintenance issues. Practising these scenarios can help you articulate your thought process clearly during the interview.
