At a Glance
- Tasks: Lead operations at our hub, ensuring smooth parcel sortation and team performance.
- Company: Join InPost, a dynamic leader in logistics and supply chain management.
- Benefits: Enjoy competitive salary, pension scheme, private healthcare, and car allowance.
- Other info: Be part of a supportive team with opportunities for growth and development.
- Why this job: Make a real impact by driving operational excellence and fostering a positive work culture.
- Qualifications: Proven senior management experience in logistics and strong people management skills.
The predicted salary is between 50000 - 60000 £ per year.
About the role
At InPost, our General Manager plays a key role in keeping everything running smoothly at site level. You'll lead the overall operation of the hub, making sure our sortation teams deliver great service, hit performance targets, and keep parcels moving efficiently. You'll work closely with both internal teams and external partners to support the site's success, balancing performance, cost, and customer expectations. Just as importantly, you'll create a positive and safe working environment - championing strong health & safety standards and building great relationships with your people, including Trade Union engagement. This is a hands-on leadership role where you'll bring teams together, drive results, and help shape a high performing, people-focused operation.
What you'll be responsible for
- Operational Excellence
- Lead the execution of all inbound and outbound sortation activities, ensuring service levels are consistently met
- Monitor national and local KPIs, taking swift corrective action where needed
- Maintain high operational standards across the site, supporting the wider Sort & Transport network
- Champion a strong health & safety culture, ensuring compliance and accountability at all times
- People Leadership
- Support and guide Sort management teams in handling absence management, performance and disciplinary matters, and employee relations, including Trade Union engagement
- Develop a high-performing team through coaching, training, and succession planning
- Foster a positive, engaged, and accountable working environment
- Driving Performance & Strategy
- Embed a culture of continuous improvement, identifying smarter ways of working
- Contribute to local and company-wide operational projects
- Ensure full utilisation of Yard Management systems and processes
- Effectively manage operational changes during peak periods and special events
- Key KPIs you'll own
- Reduce Goods Lost In Transit (GLIT)
- Increase Parcels Per Hour (PPH)
- Lower Cost Per Parcel (CPP)
- Deliver against SLAs
- Improve attendance and reduce absence
- Optimise holiday planning
- Champion and role model InPost values
- Stakeholder & Customer Management
- Build strong, commercially effective relationships with suppliers
- Collaborate with internal and external stakeholders to drive operational success
- Maintain a constructive and progressive relationship with Trade Union representatives
- Cost & Performance Management
- Manage site costs effectively, ensuring operations remain within agreed budgets
- Use performance data and insights to inform decisions and improve efficiency
What we need from you
Proven experience and success in senior management in a Logistics/ Supply Chain environment with demonstrated experience of working within a Warehousing & Distribution environment, working effectively with a Transport function. Demonstrated experience of working in a Unionised environment. Knowledge of Health and Safety legislation and experience in managing H&S at site level. Established people manager, experience of handling ER issues.
Perks of the job
- Build a secure future with a competitive Pension Scheme
- Peace of mind with Life Insurance
- Protect your health with Private Healthcare and Eye Care
- Get the support you need with our Employee Assistance Program
- Car Allowance
General Manager in West Bromwich employer: Job Search Place Limited
At InPost, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our General Manager can thrive. With a strong focus on operational excellence and employee engagement, we provide comprehensive benefits including a competitive pension scheme, private healthcare, and a supportive employee assistance programme. Our culture fosters continuous improvement and personal growth, ensuring that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and supply chain industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching InPost and its operations. Understand their values and how they align with your leadership style. We want to see you shine, so practice answering common questions and think of examples that showcase your experience in managing teams and driving performance.
✨Tip Number 3
Showcase your people skills! As a General Manager, building relationships is key. Be ready to discuss how you've successfully engaged with teams and Trade Unions in the past. We love hearing about your approach to fostering a positive working environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace General Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the General Manager role. Highlight your logistics and supply chain experience, especially in a unionised environment, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading teams and driving performance. Share specific examples of how you've improved operations in previous roles.
Showcase Your Leadership Style:We want to know how you lead! In your application, give us insights into your people management approach. Talk about how you foster a positive working environment and handle employee relations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Operations
Familiarise yourself with the logistics and supply chain operations specific to InPost. Understand their sortation processes, KPIs, and how they measure success. This will show that you're not just interested in the role but also invested in the company's operational excellence.
✨Demonstrate People Leadership
Prepare examples of how you've successfully managed teams in a unionised environment. Highlight your experience in handling employee relations, absence management, and performance issues. This will showcase your ability to foster a positive working environment and engage effectively with Trade Union representatives.
✨Showcase Continuous Improvement Mindset
Be ready to discuss specific instances where you've implemented changes that led to improved efficiency or reduced costs. InPost values a culture of continuous improvement, so demonstrating your proactive approach to problem-solving will resonate well with the interviewers.
✨Engage with Health & Safety Standards
Brush up on health and safety legislation relevant to the logistics sector. Be prepared to talk about how you've championed safety standards in previous roles. This will underline your commitment to maintaining a safe working environment, which is crucial for the General Manager position.
