At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive business performance.
- Company: Join Specsavers, a company passionate about outstanding care and employee growth.
- Benefits: Enjoy 28 days leave, birthday off, discounts, and employee support services.
- Other info: Full-time role with opportunities for career advancement and personal development.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Proven leadership experience and knowledge of optics are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for the next step in your career? If so, our Office Manager role could be just what you're looking for!
At Specsavers, we're passionate about delivering outstanding care to our customers and creating a workplace where our people can thrive.
We're looking for an Office Manager to support our directors in running a successful, customer-focused Home Visits business.
As our Office Manager, you'll play a key role in the day-to-day running of the business - helping the team to deliver exceptional service while driving performance and commercial success.
You'll set the standard for a customer-first mindset, empowering the team to make the right decisions for every individual.
Through coaching, leadership, and development, you'll help the team reach their full potential while ensuring every customer receives a personalised and welcoming experience.
You'll also use KPIs and business insights to improve efficiency, reduce costs, and maximise profitability - supporting the continued growth of the Home Visits business.
Our Home Visits office is based in Wembley, HA9.
- What You'll Be Doing
- Lead by example, delivering a world-class customer experience
- Inspire, coach and develop the team to achieve their best
- Foster a culture of continuous improvement
- Drive the business key performance indicators (KPIs)
- Support recruitment, onboarding, and ongoing training of team members
- Conduct regular 1-2-1s, performance reviews, and team meetings
- Work closely with Directors to identify business improvements and growth opportunities
- Ensure strong financial controls, including management of bad debt
- Oversee accurate and compliant administration of NHS GOS claims, fees and vouchers, ensuring timely processing and adherence to regulatory standards
- Manage clinic diaries, routes and scheduling to maximise efficiency
- Oversee call centre operations and ensure excellent customer communication
- Handle customer queries and complaints professionally and efficiently
- Maintain compliance with Health & Safety and regulatory standards
- Build and maintain relationships with Care Homes and support business growth
- Support local marketing and community outreach activity
- Oversee stock management, reporting, and general administration
- Support the Directors with ad-hoc tasks and projects as required
What We're Looking For
- Proven leadership experience with the ability to motivate and inspire a team
- Current or recent experience within Optics at Supervisor or Assistant Manager level - this is essential for this role
- Strong organisational and problem-solving skills
- Commercial awareness with experience working to KPIs
- Have an in depth understanding of and be able to explain NHS sight test eligibility and the Domiciliary supplementary fee to customers and their family/care givers
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Confidence in handling customer queries, complaints, and sensitive situations
- A proactive mindset with a passion for continuous improvement
What's on offer?
- Full-time: Monday to Friday 9am-5.30pm (there may be a requirement to work occasional Saturdays)
- 28 days leave (includes bank holidays)
• Enjoy an additional paid day off on your birthday to celebrate you!
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- We Care - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enhanced family leave and company sick pay
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Office Manager - Wembley
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Job Search Place Limited.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Job Search Place Limited.
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We think you need these skills to ace Office Manager - Wembley
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Job Search Place Limited.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Job Search Place Limited. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Job Search Place Limited
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Job Search Place Limited, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Job Search Place Limited, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Job Search Place Limited could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Job Search Place Limited as they’re likely seeking a candidate who can enhance their workplace culture.
