At a Glance
- Tasks: Assist customers with claims and ensure smooth communication between clients and repairers.
- Company: Dynamic company focused on customer satisfaction and team collaboration.
- Benefits: Competitive salary, health benefits, free parking, and fun company events.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26234 - 26234 £ per year.
Salary: £26,234
Benefits:
- Wellingborough, site based
- 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm)
- Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme
- 21 days annual leave
- Additional birthday holiday
- Holiday purchase scheme
- Performance based salary increments
- Fun company events and functions
- Free parking
- Monthly free food days
- Close to shops and amenities
- Reward and recognition
Responsibilities:
- Ensure you are kept fully up to date with SLA's
- Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member
- Accurate processing and deployment/reallocation of claim notifications to repairers via rules driven in house management system within SLA
- Ensure hire sheets are recorded and updated correctly to keep costs to the business and clients to a minimum
- Provide investigative feedback on any queries to the company and their clients where necessary
- Progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's
- Ensure daily tasks are managed within agreed SLAs
- Manage day to day body shop performance of KPIs, breaches, and cancellations
- Build relationships within the repair network to ensure smooth transition of customer repairs from start to finish
- Act as first level point of contact for repair network members, clients, customers and team members and provide progress updates as required
- Receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner
- Monitor inboxes and action emails within a timely manner
- Record all client issues and feed back to Line Manager, Network Performance Analyst and the Management Team where necessary
- Assist with reporting requested for analysis and management of the department/region/client
- Liaise with designated Network Performance Analyst and other departments to seek assistance and resolution where required
- Work towards achieving targets set on a daily/monthly/annual basis provided by Team Leader/Line Manager
- Assist with other Advisor's caseload as and when requested to ensure full service provision
- Maintain claims data with timely updates from all sources
- Provide accurate and detailed recording of all information in management systems to supply comprehensive audit trails
- Promote data security and adhere to DPA and information security standards
- Adhere to stated Company Policies and Procedures in a way consistent with clients' values
- Complete duties as required from time to time by the Management Team
- Manage complaints in line with policy, ensuring full information is captured for reporting on expressions of dissatisfaction
- Process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's
- Promote the business and that of our clients by providing exceptional and friendly service at all times
Person Specification:
- First class communication skills
- Accurate data input skills
- Ability to build and maintain relationships
- Ability to work to agreed deadlines, targets and objectives
- Able to work as part of a team as well as autonomously to a high level of accuracy
- Good planning and organisational skills
- Good problem solving skills
- Good decision making skills
- Commitment to providing a first class service to customers and repairers
- Customer focused approach
- Good knowledge of Microsoft Office
Customer Service Advisor in Wellingborough employer: Job Search Place Limited
As a Customer Service Advisor at our Wellingborough site, you will join a vibrant team that prioritises employee well-being and professional growth. With benefits like a comprehensive health scheme, performance-based salary increments, and engaging company events, we foster a supportive work culture that values your contributions. Enjoy the convenience of free parking and proximity to local amenities while being part of a company that recognises and rewards your hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Wellingborough
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates there.
We think you need these skills to ace Customer Service Advisor in Wellingborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any experience with data input or customer service to show us you’re the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the service we provide.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues efficiently, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Job Search Place Limited
✨Know Your SLAs and KPIs
Before the interview, make sure you understand what SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are relevant to the role. This shows that you're serious about the position and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past. This could be through resolving complaints or providing updates on claims.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved a problem or managed a difficult situation. Be ready to discuss these during the interview to highlight your ability to think on your feet and provide excellent service.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture. During the interview, mention how your personal values align with theirs. This will show that you’re not just looking for any job, but that you genuinely want to be part of their team.
