At a Glance
- Tasks: Support the team in delivering immunisation services and handle calls from parents.
- Company: Join Vaccination UK, a trusted partner of NHS England since 2015.
- Benefits: Enjoy discounts, pension contributions, and 28 days annual leave.
- Other info: Bilingual skills are a plus; work in a supportive team environment.
- Why this job: Make a difference by helping children get vaccinated and stay healthy.
- Qualifications: GCSE level education and experience in customer service or call centre roles.
The predicted salary is between 22000 - 26000 £ per year.
Start: September 2026 until December 2026
Working Hours: Monday to Friday between 8:00am - 5:00pm. (7.5 hour shift per day)
Main duties of the job
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
Person Specification
- Understand and implement the principles of informed consent.
- Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
Qualifications
- Educated to GCSE level or equivalent.
Experience
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable).
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Call Centre - Walsall in Wednesbury employer: Job Search Place Limited
Vaccination UK is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits such as a generous pension scheme, discounts through the Blue Light Card, and 28 days of annual leave, employees are encouraged to thrive both personally and professionally while contributing to vital public health initiatives in Walsall.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre - Walsall in Wednesbury
✨Tip Number 1
Get to know the company! Research Vaccination UK and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. Focus on maintaining a clear and polite telephone manner, as it’s crucial for making a great first impression.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Vaccination UK.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to their mission.
We think you need these skills to ace Call Centre - Walsall in Wednesbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Call Centre role. Highlight your relevant experience in customer service and any skills that match the job description, like effective communication and IT literacy.
Show Your Team Spirit:Since teamwork is key in this role, share examples of how you've successfully collaborated with others in previous jobs. We love seeing candidates who can work well in a team while also being able to handle tasks independently.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us see your communication skills right from the start!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Call Centre position. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Practice Your Communication Skills
Since this role involves handling calls and emails, practice speaking clearly and politely. You might want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts. Remember, effective communication is key!
✨Show Your Team Spirit
The job requires collaboration, so be prepared to discuss examples of how you've worked well in a team before. Think of specific situations where you contributed positively to a group effort, as this will demonstrate your ability to support the team effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle difficult situations. Prepare some examples from your past experiences, especially in customer service or healthcare settings, to showcase your ability to manage challenges while maintaining a positive attitude.
