At a Glance
- Tasks: Support customer queries, manage paperwork, and ensure smooth operations.
- Company: Join Veolia, a leader in sustainability and community support.
- Benefits: Enjoy a competitive salary, pension scheme, discounts, and paid volunteer days.
- Other info: Flexible hours with ongoing training and career growth opportunities.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication and administrative skills; experience in regulated industries is a plus.
The predicted salary is between 16500 - 16500 £ per year.
Salary: £16,500 per annum, plus Veolia benefits, pension & 3% annual salary review.
Hours: 24 hours, 3/4 days a week.
Location: Washington, NE38 8QU.
Benefits:
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health
- One paid day leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
Responsibilities:
- Liaise with relevant individuals to ensure customer queries are resolved. Escalate when required to Management.
- Drive and promote a culture of high performance and excellence in line with our organisational values.
- Ensure that all safety concerns and near misses are logged on our Health and Safety Management System and closed off within the company's agreed timescales. Provide appropriate feedback to the originator.
- Ensure all Veolia policies, processes and procedures are adhered to.
- Ensure personnel details including payroll are entered into the systems correctly and within time limits.
- Raise Purchase Orders for the supply of goods as approved by site management.
- Liaise with suppliers for the procurement of goods and ensure delivery timescales are met.
- Process invoices raised by suppliers to ensure that payment terms are met.
- Administer purchase orders, disposal invoices, subcontracted collections and associated invoices.
- Control paperwork on a daily basis including monthly rebate reporting to customers.
- Ensure answering of telephones meets the regional expectations.
- Run and send reports as required to customers, including Regional Accounts and high value accounts (any account that is £7K or above and requires a report to go with the invoice).
- Proactively inform customers in a timely manner of any operational delays which impact on their service, confirming the alternative collection date and time.
- Check our Customer Relationship Management system for any queries that have come through and respond as appropriate.
- Work closely with Regional and National Account Managers, CET and the Sales Team to maintain and foster good customer relations.
Qualifications:
- Essential: Administrative & Systems Proficiency
- Essential: Customer Service & Communication Skills
- Essential: Compliance & Process Adherence
- Desirable: Experience in Waste Management or a Similar Regulated Industry
Equal Opportunity Statement: We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Administrator in Washington employer: Job Search Place Limited
Veolia is an exceptional employer located in Washington, NE38 8QU, offering a supportive work culture that prioritises employee well-being and development. With benefits such as a company pension scheme, discounts on everyday purchases, and dedicated time for community volunteering, we foster a sense of purpose and belonging. Our commitment to ongoing training ensures that you can reach your full potential while contributing to a high-performance environment that values excellence and safety.
