At a Glance
- Tasks: Support landlords and tenants with property management and resolve queries effectively.
- Company: Join a dynamic lettings team in Leamington Spa with a focus on customer service.
- Benefits: Full training, career development, gym discounts, and 23 days annual leave.
- Other info: Enjoy a supportive environment with opportunities for growth and industry qualifications.
- Why this job: Make a real difference in people's lives while building your career in property management.
- Qualifications: Strong customer service skills and a confident communicator are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Leamington Spa: Warwick. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.
Benefits
- Get full training and development
- A good understanding of the residential lettings industry
- Opportunity to undertake industry qualifications
- Full company briefings
- A career pathway
Responsibilities
- Act as a central point of contact managing the effective resolution of queries from clients and colleagues
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved
Qualifications
- Strong customer service skills and confident communicator
- Good team player
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
RA Bennett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Customer Service Advisor in Warwick employer: Job Search Place Limited
At RA Bennett, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters personal and professional growth. As a Customer Service Advisor in Leamington Spa, you'll benefit from comprehensive training, industry qualifications, and a clear career pathway, all while enjoying perks like gym discounts and additional annual leave. Join us to be part of a team that values your contributions and prioritises customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Warwick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RA Bennett. Understand their values and what they stand for in the lettings industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you would handle queries and complaints during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your strong communication and negotiation skills. Share specific examples of how you've successfully resolved issues in the past, as this is key for a Customer Service Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Warwick
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about the role and ready to bring your A-game to our Property Management Team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've handled customer queries or managed property-related tasks in the past – it’ll make you stand out!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your language clear and to the point, and avoid unnecessary jargon. This will help us quickly see why you’d be a great fit for the Customer Service Advisor role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the residential lettings industry. Brush up on common terminology and processes related to property management. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved conflicts or went above and beyond for a client. This will demonstrate your ability to handle queries effectively, which is crucial for a Customer Service Advisor.
✨Practice Your Communication
As a Property Manager, you'll need to communicate clearly with landlords, tenants, and contractors. Practice articulating your thoughts and responses out loud. You might even want to do a mock interview with a friend to get comfortable with the flow of conversation.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, especially for a role that requires staying calm under pressure. Think of strategies to manage your nerves, like deep breathing or positive affirmations. Remember, it's okay to take a moment to gather your thoughts before answering a question.
