At a Glance
- Tasks: Provide top-notch customer service and resolve warranty queries for our clients.
- Company: Join a dynamic team in Barton-upon-Humber with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, gym access, and discounts after one year.
- Other info: Great career progression opportunities and a supportive work environment.
- Why this job: Make a real difference by helping customers and ensuring their satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25747 - 25747 £ per year.
Our client in Barton-upon-Humber is looking for enthusiastic Warranty Service Advisors to join their specialist team. £25,747 per annum + £500 quarterly bonus. Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week). Permanent. Applicants must live within 1 hour commute of Barton-upon-Humber. This is an office based role.
Working in our client's specialist division, the Warranty Service Advisor will ensure that customers who have ordered worktops receive excellent customer service, handling any first-line questions, issues, or warranty matters. This position is purely customer service with no sales or cold calling elements.
Benefits
- Access to health & discount platform after 1 year of service
- Individual training
- EE discount
- Staff Discount (after 1 year service)
- Free onsite gym (available 24/7)
- Free onsite parking
- Complimentary refreshments throughout the day
- Two subsidised canteens
- Fantastic progression opportunities with real success stories
- Customer Service Employee of the Month awards
Role Responsibilities
- First point of contact for customers
- Proactively resolving customer queries and issues through various communication channels
- Taking ownership of each call and ensuring the best resolution is given
- Demonstrate empathy and clear understanding
- Assisting stores with any related queries
- Provide customer support to the installers in the field
- Support the compliance team
What makes an excellent Warranty Service Advisor
- Strong focus on customer experience
- Experience in customer service or warranty handling
- Excellent communication skills, both written and verbal
- IT Literate
If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!
If calling the office, please ask for Jess Patterson.
Warranty Advisor employer: Job Search Place Limited
Join a dynamic team in Barton-upon-Humber as a Warranty Service Advisor, where your passion for customer service will be valued and rewarded. With a competitive salary, generous bonuses, and a supportive work culture that prioritises employee growth, you will have access to excellent training opportunities and a range of benefits including a free onsite gym and complimentary refreshments. This role offers a unique chance to thrive in a collaborative environment, ensuring customers receive the best service while enjoying a fulfilling career path.
