At a Glance
- Tasks: Service and repair domestic gas appliances while providing top-notch customer service.
- Company: Join Zuno, a rapidly growing installation company with a vibrant team culture.
- Benefits: Enjoy 30 days annual leave, private medical cover, and ongoing training opportunities.
- Other info: Be part of a dynamic team with regular socials and career progression support.
- Why this job: Make a real difference in customers' lives while working with award-winning products.
- Qualifications: 5+ years of boiler service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Leeds / Wakefield
About Zuno
When you join Zuno, you become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs - among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers:
- A great team culture: You will work across departments to make incredible things happen, celebrating regularly with team socials and annual parties.
- A market leading tech platform: Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression: We're passionate about our products and enjoy helping others, encouraging extra training to support career progression.
- Customer champions: Our unique online journey empowers our customers, providing ongoing five-star support through our award-winning app.
- Award winning products: We work with leading manufacturers to install high-quality products, many being Which? and Quiet Mark approved.
- Global investors: We're proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary
To undertake service, repair and remedial work on domestic gas appliances and central heating systems. Working in customers' homes, you will need to have experienced technical knowledge with great customer skills. Occasional boiler installations will be required in this role. You will be comfortable carrying out both work in progress (WIP) and post-installation audits on colleagues and subcontractors.
Key Responsibilities
- Ensure that all customers receive accurate advice relevant to their circumstances.
- Advise and coach engineers on best technical practice and customer service issues as required.
- Recognise and highlight abnormal problems or issues that may cause significant problems with customers or engineers, reporting immediately to the appropriate manager.
- Communicate clearly and professionally with customers, engineers, and colleagues.
- Adhere to all relevant legislation, manufacturing regulations, and company policies and procedures.
- Undertake service, repair, and remedial work as assigned via the Zuno App (this will be the majority of your workload).
- Proactively seek advice and guidance where needed.
- Carry out Work in Progress (WIP) and Post-installation audits on both employed and subcontracted Gas Engineers as requested by the Compliance Team, submitting all paperwork via iAuditor.
- Complete full boiler installations occasionally when required.
- Attend customers' homes to meet with Gas Safe Register Inspectors and address any remedial works found on the day.
- Carry out desktop auditing from time to time as requested by the Compliance Team.
- Represent Zuno at all times in a professional manner.
- Perform any other duties as required by the Management Team and Board of Directors during your employment with Zuno.
Qualifications & Skills
- ACS qualifications (CPA1, CCN1, CENWAT)
- GCSE (or equivalent) Maths and English
- A minimum of 5 years boiler service & repair experience along with fault finding skills on all domestic gas boilers.
- Relevant and up-to-date industry-specific boiler knowledge.
- Experience of working in a customer-driven environment.
- Health and Safety working experience.
- Analytical and effective problem-solving skills.
- Clear and effective communication skills with a good command of English.
- Flexible and adaptable to workloads and tasks.
- Confidence in working on your own initiative as well as within a team environment.
- IT Literate.
- Active listening skills.
Benefits
- 30 days annual leave + bank holidays.
- Private medical cover with Aviva.
- 4 x salary Death in Service cover with Zurich.
- Enhanced family friendly leave.
- Salary sacrifice pension matched up to 6%.
- Free tea, coffee, fruit and breakfast.
- Modern offices.
- Social events.
- Ongoing training and development opportunities.
Service & Repair Engineer in Wakefield employer: Job Search Place Limited
At Zuno, we pride ourselves on fostering a vibrant team culture where collaboration and celebration go hand in hand. Our commitment to employee growth is evident through ongoing training opportunities and a market-leading tech platform that empowers our engineers to excel. With competitive benefits, including private medical cover and generous annual leave, Zuno is an exceptional employer for those seeking a rewarding career in the heart of Leeds/Wakefield.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Repair Engineer in Wakefield
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Service & Repair Engineer in Wakefield
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Job Search Place Limited's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Job Search Place Limited. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Job Search Place Limited
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Job Search Place Limited.
